Senior Customer Success Account Manager

Microsoft

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: —
Salary: $106,400–$203,600 / yr
Posted: 45 days ago
Freshness: Confirmed live yesterday
Closes: Jan 24, 2027

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $190k

This role $155k

$92k most similar roles pay here $244k

This role pays less than 73% of similar roles. Most pay $154,775–$225,000 — the shaded band above. At the midpoint, this role pays about $155k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 598 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 586 roles with salary data.

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At a glance

TL;DR · Senior Customer Success Account Manager

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As a Senior Customer Success Account Manager, you will serve as a delivery leader and strategic partner within the Customer Success team. You are responsible for executing Customer Success Contracts, orchestrating cross-functional programs, and managing the end-to-end lifecycle of customer success plans to drive transformational outcomes. Your daily work involves building relationships with technical and executive stakeholders, identifying business priorities, and aligning Microsoft solutions like Azure, Modern Work, and Dynamics to meet specific client needs. You will proactively identify blockers to consumption through data analysis, manage program reviews, and lead escalation communications. The role requires expertise in delivery management methodologies and a deep understanding of the customer’s technology platform to ensure operational health. Key competencies include strategic planning, stakeholder engagement, and navigating complex scenarios such as cross-cloud environments and independent software vendor partnerships.

Skills

Azure 365 Dynamics ITIL Project Management Data Analysis Solution Delivery Portfolio Management

What you'll do

Develop and maintain relationships with key customer stakeholders to ensure quality solution delivery and health.
Align Microsoft products and services with specific customer business priorities and transformation goals.
Lead executive-level conversations to demonstrate the value of Microsoft investments and drive strategic decision-making.
Create and execute Customer Success Plans that link technical capabilities to measurable business outcomes.
Manage program planning, prioritize engagements, and oversee delivery resources to ensure successful project execution.
Identify and mitigate blockers to product consumption through data analysis and proactive customer feedback.
Promote the adoption of Microsoft solutions to maximize customer retention and minimize churn.
Coordinate with internal cross-functional teams to manage escalations and align on account priorities.

What we're looking for

A Bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field is required.
A Master's degree in Business, Sociology, Psychology, Computer Science, or a related field is required.
Candidates must have 3 years of experience with a Master's degree or 4 years of experience with a Bachelor's degree in relevant fields.
Candidates must have authorization to work in the United States that does not require employer sponsorship.
Preferred candidates should have 10+ years of experience with a Master's degree or 12+ years with a Bachelor's degree.
Candidates should possess 5+ years of relevant work experience within the customer industry.
Microsoft or competitor equivalent certifications in technologies like Azure or 365 are preferred.
ITIL Foundation, Project Management (PMI), or Prosci certifications are preferred.

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