Customer Success Account Manager

Microsoft

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: —
Salary: $86,100–$169,800 / yr
Posted: 60 days ago
Freshness: Confirmed live yesterday
Closes: Jan 9, 2027

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $188k

This role $128k

$69k most similar roles pay here $244k

This role pays less than 87% of similar roles. Most pay $149,206–$227,000 — the shaded band above. At the midpoint, this role pays about $128k versus about $188k for comparable roles.

Based on 240 similar postings.

Employer

About Microsoft

Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing

Microsoft currently has 598 open roles on FindRole.

Listed pay typically runs $119,800–$234,700 across 586 roles with salary data.

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At a glance

TL;DR · Customer Success Account Manager

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As a Customer Success Account Manager, you will serve as a delivery leader and strategic partner within the dedicated Customer Success team. You will be responsible for executing Customer Success Contracts, orchestrating cross-functional programs, and managing customer relationships to ensure successful digital transformations. Your daily work involves developing long-term consumption strategies, identifying business needs, and coordinating internal technical teams to resolve complex issues and overcome blockers. You will manage a portfolio of support programs and implementation projects while advocating for modern digital approaches. The role requires core competencies in project management, solution delivery, and portfolio management. To succeed, you must leverage intermediate technical expertise as a technology advisor to connect business goals with cloud solutions. Key qualifications include experience in customer-facing consulting or practice management, along with potential certifications like ITIL Foundation, Project Management Institute, or Prosci.

Skills

Microsoft Cloud ITIL Project Management Solution Delivery Portfolio Management Service Management

What you'll do

Build and maintain relationships with key customer stakeholders to ensure high-quality solution delivery and account health.
Identify customer business objectives and create shared plans to align cloud consumption with their specific priorities.
Develop long-term strategic roadmaps that align customer goals with Microsoft support contracts and technology offerings.
Identify and communicate growth opportunities, such as add-ons and renewals, to internal sales teams based on customer insights.
Coordinate cross-functional internal teams to resolve complex technical issues and overcome blockers to customer success.
Manage the delivery of support programs and oversee the resolution of critical escalated incidents.
Act as a technology advisor by connecting business needs to specific cloud solutions and services.
Analyze support feedback to recommend improvements for internal processes and service offerings.

What we're looking for

Must have a Bachelor's degree in Business, Sociology, Psychology, Computer Science, or a related field.
Must have 2+ years of experience in customer success, solution delivery, practice management, consulting, or portfolio management.
Preferred: Master's degree in Business, Sociology, Psychology, Computer Science, or a related field.
Preferred: 8+ years of experience in customer success, solution delivery, practice management, consulting, or portfolio management.
Preferred: At least 3 years of relevant work experience within customer success in the technology industry.
Preferred: ITIL Foundation certification or an equivalent service management certification.
Preferred: Project Management Institute (PMI) or equivalent Project Management certification.