Senior Customer Service Specialist

Oracle

Confirmed live yesterday Trusted

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 63 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Similar $154k

$96k $208k

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

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At a glance

TL;DR · Senior Customer Service Specialist

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The Senior Customer Service Specialist joins the Oracle Health Support team as an Associate Customer Service Solution Analyst. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical troubleshooting and issue resolution via phone, tickets, and electronic channels. Your daily responsibilities include investigating incidents, triaging escalations, and performing pre-approved configuration changes. You will utilize monitoring tools, knowledge articles, and backend tasks such as capturing log files, querying tables, and updating database fields. The role requires proficiency in healthcare technology workflows while adhering to HIPAA, PECA, and CHIA policies. You will support healthcare applications by shadowing end users, testing workflows, and validating functionality to resolve complex technical problems within a fast-paced environment.

Skills

Oracle Health HIPAA PECA CHIA Technical Troubleshooting Workflow Analysis Application Support Triage

What you'll do

Serve as the first point of contact for client incidents and technical requests via phone, ticket, and electronic channels.
Investigate, troubleshoot, document, and resolve customer issues in real time.
Triage and escalate complex issues using specialized monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance changes within client domains.
Troubleshoot front-end application issues by shadowing users, testing workflows, and validating functionality.
Execute backend tasks including capturing log files, querying tables, updating database fields, and cycling servers.
Maintain accurate documentation throughout the entire support lifecycle.
Ensure all actions comply with HIPAA, PECA, CHIA, and other healthcare security requirements.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
Associate, Bachelor, or Technical degree (preferred).
2+ years of professional experience in customer service, technical support, healthcare, or related industries.
At least 1 year of call center and/or phone-based technical support experience.
Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems.
Strong communication and customer service skills.
Ability to read, write, and speak English.