The Senior Customer Service Specialist joins the Oracle Health Support team as an Associate Customer Service Solution Analyst. Serving as the first point of contact in a fast-paced Tier 1 support environment, this role provides technical troubleshooting and issue resolution for internal and external clients via phone, tickets, and electronic channels. Key responsibilities include investigating incidents, triaging issues using monitoring tools, performing pre-approved configuration changes, and capturing log files. The position requires querying tables, updating database fields, and cycling servers to resolve backend issues. Candidates must demonstrate proficiency in front-end application troubleshooting by shadowing users and validating workflows. This role operates within the healthcare technology domain, requiring strict adherence to HIPAA, PECA, CHIA, and specific customer security requirements while managing multiple technical issues independently.