Senior Customer Service Specialist

Oracle

Confirmed live yesterday High trust

Hybrid

Quick summary

Work type: Hybrid
Location: Orlando, FLKansas City, MONashville, TN
Posted: 31 days ago
Freshness: Confirmed live yesterday
Nearby: 85 roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $154k

$98k most similar roles pay here $209k

This listing doesn't post a salary. Most similar roles pay $126,625–$181,500.

Based on 239 similar postings.

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About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 781 open roles on FindRole.

Listed pay typically runs $102,300–$209,500 across 713 roles with salary data.

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At a glance

TL;DR · Senior Customer Service Specialist

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Senior Customer Service Specialist serves as a first point of contact within the Oracle Health Support team to provide technical and application support for clients. Working in a fast-paced Tier 1 environment, you will manage customer incidents through phone, ticket, and electronic channels while performing triage, troubleshooting, and documentation. Day-to-day responsibilities include investigating front-end issues by shadowing users and testing workflows, alongside backend activities such as capturing log files, querying tables, updating database fields, and cycling servers. You will utilize monitoring tools and knowledge articles to resolve problems in real time. The role requires proficiency in healthcare technology systems and adherence to HIPAA, PECA, and CHIA regulations. This position addresses critical technical challenges within the healthcare domain, ensuring seamless functionality of Oracle Health applications and workflows for internal and external stakeholders.

Skills

Oracle Health Technical Troubleshooting HIPAA PECA CHIA Application Support Workflow Analysis Triage

What you'll do

Serve as the first point of contact for client incidents, requests, and technical issues.
Provide front-line customer support through phone calls, tickets, and electronic communication channels.
Investigate, troubleshoot, document, and resolve customer issues in real time.
Triage and escalate complex issues using specialized monitoring and troubleshooting tools.
Perform pre-approved configuration and maintenance changes within client domains.
Troubleshoot front-end application issues by shadowing users and testing workflows.
Execute backend tasks including capturing log files, querying tables, and updating database fields.
Maintain accurate documentation throughout the entire support lifecycle.

What we're looking for

U.S. citizenship is required due to client contracts.
Ability to obtain the appropriate government security clearance is required.
Associate, Bachelor, or Technical degree (preferred).
2+ years of professional experience in customer service, technical support, healthcare, or related industries.
At least 1 year of call center and/or phone-based technical support experience.
Basic technical troubleshooting aptitude and willingness to learn healthcare technology systems.
Strong communication and customer service skills.
Associate degree.

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