Senior Customer Engineer

Cloudflare, Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Vancouver, BC, Canada
Posted
44 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $167k
$116k most similar roles pay here $219k

This listing doesn't post a salary. Most similar roles pay $140,887–$193,000.

Based on 240 similar postings.

Employer

About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 190 open roles on FindRole.

Listed pay typically runs $215,000–$278,000 across 59 roles with salary data.

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At a glance

TL;DR · Senior Customer Engineer

Senior Customer Engineer serves as a primary architect and trusted technical advisor within the Go-To-Market organization to drive the customer journey from pre-sales validation through long-term expansion. This quota-carrying role involves designing complex infrastructure solutions involving DNS, CDN, Zero Trust, Network Security, and Workers while managing technical onboarding and migration blueprints. The successful candidate will utilize AI-augmented workflows to automate routine tasks like RFP responses and telemetry monitoring. Required expertise includes internet fundamentals such as BGP, TCP/UDP, and HTTP(S), alongside security protocols like WAF and SASE. Candidates should demonstrate proficiency in at least four areas including performance optimization, coding in Python, JavaScript, or Go, and developer platform fluency with RESTful APIs and infrastructure-as-code tools like Terraform. The role solves critical performance, security, and reliability challenges for enterprise clients across the global internet.

What you'll do

  • Lead technical discovery and map complex customer infrastructure to Cloudflare products like DNS, CDN, and Zero Trust.
  • Design and deliver tailored architectural diagrams, demonstrations, and proof of concept (PoC) plans for prospective clients.
  • Act as the primary technical advisor throughout the entire lifecycle from initial onboarding to long-term expansion.
  • Create migration blueprints and provide step-by-step guidance to customer engineering teams during implementation.
  • Manage a variable quota by identifying cross-sell opportunities and conducting technical Quarterly Business Reviews (QBRs) for executives.
  • Utilize AI agents and LLMs to automate routine tasks like RFP responses, documentation, and telemetry monitoring.
  • Develop and document internal and external resources such as standard operating procedures and architectural best practices.

What we're looking for

  • Must have experience in customer-facing technical roles such as Solutions Engineering, Sales Engineering, or Technical Account Management.
  • Must possess an architectural mindset to design and articulate complex enterprise network and security architectures.
  • Must have the ability to translate technical concepts into business outcomes for both engineers and C-level executives.
  • Must have a proven track record in quota-carrying or revenue-aligned environments with knowledge of SaaS metrics.
  • Must demonstrate depth in at least four areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency.
  • Must hold an undergraduate or graduate degree in Computer Science, Engineering, or a related field.
  • Must be authorized to receive software or technology controlled under U.S. export control laws.

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