Senior Customer Engineer

Cloudflare, Inc

Confirmed live 2 days ago Trusted

Quick summary

Work type
On-site
Location
Calgary, Canada
Posted
157 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $174k
$120k most similar roles pay here $219k

This listing doesn't post a salary. Most similar roles pay $144,350–$204,237.

Based on 240 similar postings.

Employer

About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 190 open roles on FindRole.

Listed pay typically runs $215,000–$278,000 across 59 roles with salary data.

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At a glance

TL;DR · Senior Customer Engineer

Senior Customer Engineer serves as a primary architect and trusted technical advisor within the Go-To-Market organization. You will guide enterprise clients through the entire journey, from initial pre-sales technical validation and architectural design to onboarding and long-term expansion. Responsibilities include mapping complex infrastructure like DNS, CDN, Zero Trust, and Network Security to tailored solutions while managing proof of concepts and technical hurdles. To succeed, you must possess expertise in internet fundamentals, security protocols like WAF and SASE, and performance optimization. The role requires proficiency in Python, JavaScript, Bash, Lua, or Go for custom integrations, alongside experience with RESTful APIs and infrastructure-as-code tools like Terraform. You will leverage AI-augmented workflows to automate routine tasks while solving critical problems related to web traffic security, reliability, and performance across the global internet.

What you'll do

  • Lead technical discovery and map complex customer infrastructure to Cloudflare products like DNS, CDN, and Zero Trust.
  • Design and deliver tailored architectural diagrams, technical presentations, and demonstrations to address specific customer challenges.
  • Define and manage the scope, success criteria, and execution plans for Proof of Concepts (PoCs).
  • Create migration blueprints and provide step-by-step consulting for customer engineering teams during onboarding.
  • Manage a variable quota by identifying cross-sell opportunities and ensuring deep platform adoption to drive revenue.
  • Conduct technical Quarterly Business Reviews (QBRs) to translate platform capabilities into ROI for C-level executives.
  • Automate routine tasks like RFP responses and telemetry monitoring using AI agents and Large Language Models.
  • Create and document internal and external resources, including Standard Operating Procedures (SOPs) and architectural best practices.

What we're looking for

  • Must have experience in customer-facing technical roles such as Solutions Engineering, Sales Engineering, or Technical Account Management.
  • Must possess an architectural mindset to design and articulate complex enterprise network and security architectures.
  • Must demonstrate consultative skills to translate technical concepts into business outcomes for both engineers and C-level executives.
  • Must have a proven track record in quota-carrying or revenue-aligned environments with knowledge of SaaS metrics.
  • Must show depth in at least four areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency.
  • Must hold an undergraduate or graduate degree in Computer Science, Engineering, or a related field.
  • Must be authorized to receive software or technology controlled under U.S. export control laws.

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