Senior Customer Engineer

Cloudflare, Inc

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$202,000–$278,000 / yr
Posted
67 days ago
Freshness
Confirmed live today

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $173k
This role $240k
$108k most similar roles pay here $296k

This role pays more than 92% of similar roles. Most pay $145,450–$199,625 — the shaded band above. At the midpoint, this role pays about $240k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 94 open roles on FindRole.

Listed pay typically runs $189,500–$255,500 across 42 roles with salary data.

Most-posted roles

View all roles at Cloudflare, Inc

At a glance

TL;DR · Senior Customer Engineer

Senior Customer Engineer, Territory - North East serves as a trusted technical advisor and primary architect within the Go-To-Market organization. This role bridges the gap between technical strategy and business value by guiding enterprise clients through pre-sales validation, onboarding, and full lifecycle expansion. You will design complex architectures for DNS, CDN, Zero Trust, Network Security, and Workers while managing technical hurdles to ensure successful deployment. The position requires expertise in internet fundamentals like BGP, TCP/UDP, and SSL/TLS, alongside proficiency in Python, JavaScript, Bash, Lua, or Go. Candidates must demonstrate skills in AI-assisted scripting, LLM utilization, and infrastructure-as-code tools like Terraform. You will solve critical performance and security challenges for enterprise clients by translating technical capabilities into measurable business outcomes while utilizing AI-augmented workflows to automate routine tasks and accelerate customer adoption across the platform.

What you'll do

  • Lead technical discovery and map complex customer infrastructure to Cloudflare products like DNS, CDN, and Zero Trust.
  • Design and deliver tailored architectural diagrams, demonstrations, and technical presentations to address specific client challenges.
  • Define and manage the scope, success criteria, and execution plans for Proof of Concepts (PoCs).
  • Act as a primary technical advisor during onboarding to guide customers through migration blueprints and configuration best practices.
  • Drive commercial growth by identifying cross-sell opportunities and leading Quarterly Business Reviews to demonstrate ROI to executives.
  • Utilize AI tools and LLMs to automate routine tasks like RFP responses and internal documentation.
  • Create and maintain technical resources, including Standard Operating Procedures (SOPs) and architectural guides for internal teams and customers.

What we're looking for

  • Must have experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, or Technical Account Management.
  • Ability to design and articulate complex enterprise network and security architectures.
  • Proven track record of operating in a quota-carrying or revenue-aligned environment.
  • Exceptional communication skills to translate technical concepts into business outcomes for C-suite executives.
  • Must demonstrate depth in at least four areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency.
  • Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
  • Authorization to receive software or technology controlled under U.S. export control laws.
  • Experience with LLM orchestration, RAG architectures, or regulatory requirements like PCI DSS and SOC 2 (preferred).

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