Senior Customer Engineer, Strategic

What you'll do

• Lead technical deep-dive discovery to map complex customer infrastructure to Cloudflare architectures.
• Define and scope success criteria for Proof of Concepts and technical evaluations.
• Deliver tailored technical presentations, architectural diagrams, and product demonstrations to clients.
• Design structured migration and onboarding blueprints for DNS, Zero Trust, and WAF rollouts.
• Monitor customer health scores and telemetry to resolve integration bottlenecks and reduce deployment risk.
• Carry a variable quota for new business acquisition and ongoing account growth.
• Lead technical Quarterly Business Reviews to translate platform capabilities into ROI for executives.
• Use AI agents and LLMs to automate routine tasks like RFP responses and documentation.

What we're looking for

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, or Sales Engineering.
• Ability to design and articulate complex enterprise network and security architectures.
• Excellent communication skills to translate technical concepts into business outcomes for engineers and C-level executives.
• Proven track record in a quota-carrying or revenue-aligned environment with an understanding of SaaS metrics.
• Depth in at least four areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency.
• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.
• Authorization to receive software or technology controlled under U.S. export control laws without a license.
• Track record of creating technical enablement materials like workshops or documentation (preferred).