Senior Application Support Engineer, Assistant Vice President

Citi

Remote

Quick summary

Work type
Remote
Location
Tampa, FL
Posted
6 days ago
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $160k
$112k most similar roles pay here $207k

This listing doesn't post a salary. Most similar roles pay $142,300–$177,900.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 329 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 308 roles with salary data.

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At a glance

TL;DR · Senior Application Support Engineer, Assistant Vice President

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This Application Support Specialist role at a leading financial technology firm in Tampa, Florida involves partnering with multiple tech teams to ensure seamless integration and system enhancements for digital asset custody and settlement applications. Day-to-day responsibilities include incident management, proactive collaboration on stability risks, and engagement in crisis management across regions. The candidate will also drive process improvements independently, perform disaster recovery coordination, and provide technical guidance on application supportability. Ideal candidates have 5+ years of experience in Application Support roles with a strong background in blockchain technology fundamentals, cloud and distributed tech support, and site reliability engineering. Proficiency in SQL Server, Oracle RDBMS, Elastic Stack, Grafana, and Google Cloud Observability is required, along with continuous learning and adoption of AI tools to enhance support efficiency.

Skills

ECS OpenShift Grafana Google Cloud Observability (GCO) SQL Server Oracle RDBMS Database performance tuning Microservices Elastic Stack (ELK) Site Reliability Engineering (SRE) Distributed ledgers Consensus mechanisms Cryptographic principles AI-assisted tools Continuous learning

What you'll do

  • Analyze existing system logic to identify problems and recommend solutions.
  • Proactively collaborate with teams to remediate stability risks in applications.
  • Investigate incidents across Custody Digital Assets and Settlements applications.
  • Drive process improvements independently by engaging relevant teams.
  • Coordinate disaster recovery activities from Production to Contingency site.

What we're looking for

  • 5+ years of experience in an Application Support role.
  • Expertise in Blockchain and Crypto Currency Technology Fundamentals.
  • Proficient in Cloud Technologies (ECS, OpenShift) and Microservices support.
  • Hands-on experience with Site Reliability Engineering tools like Open Telemetry, Grafana, GCO.
  • Strong communication skills to engage stakeholders effectively.
  • Ability to perform Incident/Outage Management and Disaster Recovery coordination.

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