Applications Support Manager Assistant Vice President

Citi

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Tampa, FL
Salary: $87,280–$130,920 / yr
Posted: 87 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $159k

This role $109k

$75k most similar roles pay here $205k

This role pays less than 94% of similar roles. Most pay $133,750–$185,000 — the shaded band above. At the midpoint, this role pays about $109k versus about $159k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 256 open roles on FindRole.

Listed pay typically runs $140,080–$210,120 across 238 roles with salary data.

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View all roles at Citi

At a glance

TL;DR · Applications Support Manager Assistant Vice President

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The Applications Support Manager - Asst. Vice President provides full leadership and supervisory responsibility over an applications support team within the technology department. This role involves overseeing technical issue escalation, prioritizing resolutions to prevent business service disruptions, and managing major system outages while ensuring clear communication to stakeholders. The manager acts as a liaison between users, traders, internal technology groups, and external vendors. Daily responsibilities include performing start of day checks, continuous monitoring, risk reconciliations, and participating in application releases through development, testing, and deployment. Key skills required include experience with real-time monitoring systems, issue tracking tools, and strong communication and diplomacy to influence others. The role focuses on ensuring system stability, efficiency, and effectiveness while managing team performance, hiring, and budget planning within the applications support domain to maintain high quality of service.

Skills

Applications Support Monitoring Systems Issue Tracking Deployment Infrastructure Updates Risk Reconciliation Budget Management

What you'll do

Manage and lead an applications support team, including hiring, performance evaluations, and disciplinary actions.
Oversee technical issue escalation processes and prioritize resolutions to prevent business service disruptions.
Manage major system outages and coordinate communication with all relevant internal and external stakeholders.
Act as a primary liaison between users, traders, internal technology groups, and external vendors.
Lead support projects focused on improving system stability, efficiency, and overall operational effectiveness.
Participate in application releases by overseeing development, testing, deployment, and post-release checkouts.
Develop and maintain technical support documentation for the applications support area.
Manage resource planning, budget management, and the formulation of standard operating procedures.

What we're looking for

Bachelor's degree or equivalent experience is required.
5-8 years of experience in an Applications Support role is required.
Experience in people management is required.
Experience with real-time monitoring systems is required.
Must possess strong written and verbal communication skills to interact with stakeholders.
Ability to prioritize tasks effectively while maintaining high energy levels.
Proficiency in issue tracking and reporting using various tools.
Ability to plan, organize workload, and manage budgets or resource planning.

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