Applications Support Manager, Assistant Vice President

Citi

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Tampa, FL
Salary
$87,280–$130,920 / yr
Employment
Full-time
Posted
133 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $155k
This role $109k
$75k $201k
below market most similar roles pay here above market

This role pays less than 93% of similar roles. Most pay $125,812–$183,437 — the blue band above. At the midpoint, this role pays about $109k versus about $155k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 268 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 251 roles with salary data.

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At a glance

TL;DR · Applications Support Manager, Assistant Vice President

The Applications Support Manager - Asst. Vice President provides full leadership and supervisory responsibility for an applications support team within the Technology job family. This role involves overseeing technical issue escalation, prioritizing resolutions, and managing major system outages while ensuring continuous monitoring and regional handovers. The manager acts as a liaison between users, traders, internal technology groups, and vendors. Key responsibilities include performing same-day risk reconciliations, participating in application releases from development through production, and maintaining technical support documentation. The position requires proficiency in real-time monitoring systems and issue tracking and reporting tools. Candidates must demonstrate strong communication, diplomacy, and evaluative judgment to manage budgets, influence resource planning, and drive stability, efficiency, and effectiveness initiatives while ensuring compliance with applicable laws and internal policies.

What you'll do

  • Manage and lead the applications support team, including hiring, performance evaluations, and disciplinary actions.
  • Oversee the technical issue escalation process and prioritize the resolution of critical technical problems.
  • Manage major system outages and ensure clear communication to all interested parties.
  • Perform continuous system monitoring, start-of-day checks, and regional handovers.
  • Act as a primary liaison between users, internal technology groups, and external vendors.
  • Own and execute support projects focused on system stability, efficiency, and effectiveness.
  • Participate in application releases, including development, testing, and production deployment.
  • Develop and maintain comprehensive technical support documentation.

What we're looking for

  • 5-8 years of experience in an Apps Support role.
  • Experience in people management.
  • Experience with real-time monitoring systems.
  • Bachelor’s degree or equivalent experience.
  • Clear and concise written and verbal communication skills.
  • Issue tracking and reporting using tools.
  • Ability to plan and organize workload.
  • Effective prioritization skills and high energy.

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