Application Support Senior Analyst, Assistant Vice President

Citi

Confirmed live 2 days ago High trust
Remote

Quick summary

Work type
Remote
Location
Tampa, FL
Salary
$87,280–$130,920 / yr
Posted
7 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $148k
This role $109k
$77k most similar roles pay here $186k

This role pays less than 92% of similar roles. Most pay $121,200–$175,750 — the shaded band above. At the midpoint, this role pays about $109k versus about $148k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 256 open roles on FindRole.

Listed pay typically runs $140,080–$210,120 across 238 roles with salary data.

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View all roles at Citi

At a glance

TL;DR · Application Support Senior Analyst, Assistant Vice President

The Application Support Sr Analyst - Assistant Vice President is a seasoned professional role within the Applications Support team. You will perform technical operational tasks, troubleshoot user-reported issues, conduct data investigations, and monitor and recover processes to maintain environment stability. The role involves coordinating with development teams on production issues, planning migrations, and developing support scripts to simplify investigation processes. You will also lead new implementations, provide training for new recruits, and contribute to process improvements. Required technical skills include Ab Initio, Oracle SQL, PL/SQL, Unix commands, ETL, Snowflake, shell scripting, and system monitoring tools like App Dynamic. You should possess a DevOps mindset and experience with ITIL processes and ServiceNow. The role requires domain knowledge in finance accounting and financial markets to resolve complex issues within the production environment.

What you'll do

  • Troubleshoot and resolve user-reported issues and self-detected system errors within established SLAs.
  • Perform routine technical operational tasks to maintain environment stability and monitor processes.
  • Coordinate with Level 3 and Development teams to resolve production environment issues.
  • Identify environment improvement points and provide actionable plans to development teams and application owners.
  • Plan and coordinate release knowledge sharing, migrations, and disaster recovery procedures.
  • Develop support scripts and tools to simplify the investigation of complex issues.
  • Provide training and technical documentation for new team members.
  • Lead new implementations and system rollouts within the organization.

What we're looking for

  • Degree in Computer Engineering or equivalent experience.
  • 4+ years of experience in application development and/or application support.
  • 3+ years of experience in Ab Initio and database related projects.
  • 3+ years of experience with Unix commands, Oracle SQL, PL/SQL, ETL, job scheduling tools, and system monitoring tools.
  • Knowledge of IT service processes (ITIL) and a DevOps mindset.
  • Preferred knowledge of Snowflake, shell scripting, and the finance accounting domain.
  • Strong oral and written communication skills with attention to detail in troubleshooting and log analysis.
  • Experience with problem management and issue tracking using tools like ServiceNow.

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