Applications Support Senior Analyst Assistant Vice President

Citi

Confirmed live yesterday Trusted
Remote

Quick summary

Work type
Remote
Location
Houston, TX
Salary
$96,400–$144,600 / yr
Posted
35 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $150k
This role $120k
$87k most similar roles pay here $188k

This role pays less than 80% of similar roles. Most pay $121,200–$177,900 — the shaded band above. At the midpoint, this role pays about $120k versus about $150k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 256 open roles on FindRole.

Listed pay typically runs $140,080–$210,120 across 238 roles with salary data.

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At a glance

TL;DR · Applications Support Senior Analyst Assistant Vice President

The Applications Support Sr Analyst - Asst. Vice President provides technical and business support for users of firm applications, ensuring system stability, quality, and functionality against service level expectations. This role involves managing operating environments, performing start of day checks, conducting risk reconciliations, and maintaining technical documentation. The individual will identify ways to maximize application potential, manage complex enhancements, and coordinate with development teams to prioritize bug fixes and tooling requirements. Key responsibilities include assessing production issues, managing security risks, and acting as a liaison between traders, internal technology groups, and vendors. Required skills include experience in installing and configuring business applications, proficiency in some programming languages, and expertise in problem management tools. The role requires strong analytical capabilities to resolve complex issues while coaching junior analysts and ensuring compliance with firm policies and regulations.

What you'll do

  • Provide technical and business support to resolve application issues and improve system stability and efficiency.
  • Manage, maintain, and monitor production application environments to ensure they meet service level expectations.
  • Perform daily risk reconciliations and conduct start-of-day checks and regional handovers.
  • Develop and maintain technical support documentation for internal systems and processes.
  • Assess the risk of production issues and escalate them to management in a timely manner.
  • Define scope and objectives for complex application enhancements and problem resolutions.
  • Coordinate with development teams to prioritize bug fixes and manage application releases.
  • Act as a subject matter expert and coach to train new or lower-level analysts.

What we're looking for

  • Bachelor's degree or equivalent experience.
  • 5-8 years of experience in an Application Support role.
  • Experience installing, configuring, or supporting business applications.
  • Knowledge or experience with some programming languages and a willingness to learn.
  • Demonstrated analytical skills to filter, prioritize, and validate complex information from multiple sources.
  • Proficiency in issue tracking and reporting using problem management tools.
  • Strong written and verbal communication skills to explain technical issues to non-IT staff.
  • Ability to plan and organize workload while operating with a limited level of direct supervision.

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