Help Desk Technician

General Dynamics

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Quick summary

Work type: On-site
Location: Annapolis Junction, MD
Posted: 41 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $147k

$107k $188k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $115,000–$179,737.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Help Desk Technician

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The Help Desk Technician- MIDS - TS/SCI W/ POLY joins the Technical Support Services team to provide essential enterprise IT support. In this role, the individual will provide technical support and troubleshooting for network, desktop, and systems hardware and software. The position requires a candidate who can effectively manage customer service, technical support, and troubleshooting tasks to ensure smooth agency operations. Necessary qualifications include a High School Diploma or GED, at least one year of related experience, and specific certifications including Security+CE and PWS 9.1. The work involves solving technical problems within a complex government, defense, and intelligence community context, specifically supporting mission-ready capabilities in areas like cloud, cyber, and software development to improve how agencies operate and maintain secure systems.

Skills

Technical Support Troubleshooting Network Desktop Systems Hardware Software Security+CE PWS 9.1

What you'll do

Provide technical support for network, desktop, and systems hardware.
Troubleshoot software issues to ensure operational continuity.
Resolve hardware malfunctions and system errors for end users.
Maintain and support enterprise IT systems and infrastructure.
Deliver high-quality customer service to internal and external users.
Ensure the security and reliability of agency technology systems.

What we're looking for

US Citizenship is required.
Must currently possess a Top Secret/SCI security clearance.
Must be able to obtain a Top Secret SCI + Polygraph clearance.
High School Diploma or GED is required.
At least 1 year of related experience is required.
At least 2 years of related experience is required.
Security+CE certification is required.
PWS 9.1 certification is required.

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