Help Desk Technician II

General Dynamics

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Quick summary

Work type
On-site
Location
McConnell AFB, KS
Posted
63 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $126k
$91k $159k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $99,300–$152,150.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Help Desk Technician II

The Help Desk Technician II joins the technical support services team to maintain critical systems for the United States Mobility Air Force. This role involves providing research, design, and modifications for enterprise-wide applications while offering technical administration for eTools, including mobile devices, laptops, and computers. Key responsibilities include managing the Logistics Information System, performing hardware troubleshooting, implementing network security policies, and overseeing the AMC/A4 WLAN survey program. The successful candidate will utilize skills in computer hardware, systems, and operating systems for both server and desktop environments. They must navigate Information Assurance concepts to resolve complex issues, manage trouble tickets, and maintain backup systems. This position directly supports aircraft sortie generation and logistics functions by ensuring high system availability and providing technical guidance to less experienced personnel.

What you'll do

  • Provide end-user support and technical guidance for mobile devices, laptops, and computers.
  • Perform equipment installations, peripheral connections, and software installations on government-approved devices.
  • Manage and maintain the Logistics Information System server environment and backup systems.
  • Resolve and escalate technical issues to maximize system availability for global customers.
  • Implement network security policies and procedures for logistics functions equipment.
  • Manage trouble tickets including problem resolution, tracking, and documentation in government systems.
  • Track and manage government-furnished equipment in accordance with Air Mobility Command guidelines.
  • Provide work guidance to less experienced personnel and technical consulting on complex projects.

What we're looking for

  • Must possess a U.S. Secret security clearance.
  • Must be a U.S. Citizen.
  • Minimum of an Associate's Degree is required.
  • 3+ years of related experience is required.
  • Must have knowledge and experience with standard Information Assurance concepts, practices, and procedures within the Network Environment.
  • Must have experience with Computing Environment and Operating System software for both server and desktop environments.
  • Must possess an IAT II certification or DoD 8140 equivalent.
  • Operating Systems (OS) Certification (Windows 11 OS, etc.) is required.

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