Sales Support Associate

MongoDB

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Gurugram, India
Posted
101 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

How this pay compares to similar roles

Similar $128k
$95k most similar roles pay here $161k

This listing doesn't post a salary. Most similar roles pay $102,077–$154,225.

Based on 240 similar postings.

Employer

About MongoDB

MongoDB is a leading American software company that develops and provides commercial support for a popular, source-available document database. Designed to handle unstructured and structured data natively, its platform is purpose-built for modern cloud applications, analytics, and AI experiences.

MongoDB currently has 311 open roles on FindRole.

Listed pay typically runs $126,000–$226,000 across 95 roles with salary data.

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At a glance

TL;DR · Sales Support Associate

The Sales Support Associate provides front-line support to the sales organization by maintaining data health and managing tools to enable data-driven decisions for Account Executives. The role involves performing data maintenance, such as account hierarchy cleanup and territory assignments, while providing tier-one support via a case queue. Key responsibilities include user administration, identifying process improvements, building pipeline generation research reports, and creating Sigma or Tableau dashboards. To succeed, the candidate must possess strong analytical skills and proficiency in SQL for automation, advanced Excel with macros, and experience with data warehouse concepts. The role requires hands-on knowledge of Salesforce, Data Loader, Demand Tools, and research databases like ZoomInfo or Crunchbase. This position addresses the challenge of managing high-volume data and complex sales cycles within a fast-paced environment to ensure seamless internal operations and reporting accuracy.

What you'll do

  • Perform data maintenance tasks including account hierarchy cleanup, merging records, and managing territory assignments.
  • Provide first-line support by triaging, resolving, and escalating cases through the Sales Operations queue.
  • Manage user administration by activating or deactivating users across various sales tools.
  • Execute configuration and setup tasks within Salesforce and other internal sales productivity tools.
  • Conduct research to identify new accounts and build pipeline generation reports for target roles.
  • Write SQL queries to automate manual processes and analyze code segments regularly.
  • Create data visualizations and dashboards using Sigma or Tableau.
  • Develop requirement gathering documents, project timelines, and UAT scenarios for automation releases.

What we're looking for

  • Must hold a Bachelor's degree or higher in Operations, Business, Project Management, Engineering, or any other discipline.
  • Preferred minimum of 2.5 years of experience in sales operations.
  • Must have 3 years of experience in SQL and strong automation skills with BI tools.
  • Must possess advanced proficiency in Microsoft Office/G Suite, including Advanced Excel and Macros.
  • Must have hands-on experience with Salesforce objects (account, contact, lead, opportunity) and ticketing systems like Zendesk or Jira.
  • Preferred experience with data tools such as Data Loader, Demand Tools, and research databases like ZoomInfo or Crunchbase.
  • Experience with bulk update tools like the workbench is required.
  • Must be based in Gurugram to accommodate the hybrid working model.

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