Renewals Manager

GitLab

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$65,520–$92,400 / yr
Posted
37 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $174k
This role $79k
$49k most similar roles pay here $221k

This role pays less than 99% of similar roles. Most pay $146,250–$201,400 — the shaded band above. At the midpoint, this role pays about $79k versus about $174k for comparable roles.

Based on 239 similar postings.

Employer

About GitLab

GitLab is an all-remote software company that develops an AI-powered DevSecOps platform combining source code management, CI/CD, security scanning, and project planning in a single application.

GitLab currently has 79 open roles on FindRole.

Listed pay typically runs $137,400–$213,600 across 61 roles with salary data.

Most-posted roles

View all roles at GitLab

At a glance

TL;DR · Renewals Manager

Renewals Manager - West As a member of the Renewals team, you will manage the end-to-end renewal lifecycle for a portfolio of customers to protect and grow recurring revenue. You will be responsible for developing account-level strategies, leading pricing and contractual negotiations, and proactively identifying churn risks to ensure seamless service continuity. A key part of your role involves guiding customers through transitions from seat-based licensing to consumption-based Flex pricing models. To succeed, you must demonstrate expertise in B2B subscription-based business models, contract negotiation, and risk mitigation. You will utilize CRM platforms like Salesforce or HubSpot, along with Excel or Google Sheets for data analysis. This role focuses on the DevSecOps platform space, where you will collaborate with cross-functional teams to manage complex contracts and ensure long-term customer retention within a high-growth software environment.

What you'll do

  • Manage the end-to-end renewal lifecycle for an assigned portfolio of customer contracts.
  • Develop and execute account-level strategies to protect recurring revenue and reduce churn.
  • Lead commercial negotiations regarding pricing, contract terms, and timelines with customer stakeholders.
  • Guide customers through the transition from seat-based licensing to consumption-based Flex pricing models.
  • Identify and qualify expansion opportunities for upsell and cross-sell in partnership with Sales teams.
  • Monitor customer health and usage data to identify at-risk renewals and create mitigation plans.
  • Maintain accurate renewal pipelines, forecasts, and activity tracking within CRM systems.
  • Utilize AI-powered tools to analyze account health and accelerate commercial activities.

What we're looking for

  • Experience owning an end-to-end renewal motion for subscription or SaaS contracts including forecasting and negotiation.
  • Background in B2B subscription-based businesses with a track record of meeting or exceeding renewal and retention goals.
  • Ability to manage a portfolio of renewal accounts at scale while prioritizing high-impact opportunities and risks.
  • Proficiency with CRM platforms such as Salesforce or HubSpot and strong Excel or Google Sheets skills for analysis.
  • Ability to build relationships with stakeholders, navigate complex procurement processes, and lead commercial discussions.
  • Experience partnering with Sales, Customer Success, Finance, and Legal teams to structure renewals and manage contract terms.
  • Skill in identifying renewal risks early using customer health data and developing mitigation plans.
  • Willingness to travel for events such as trainings, team offsites, and customer meetings.

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