Quality Assurance Supervisor

DoorDash, Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Tempe, AZ
Salary
$72,000–$105,900 / yr
Posted
21 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $154k
This role $89k
$58k most similar roles pay here $199k

This role pays less than 96% of similar roles. Most pay $124,000–$183,151 — the shaded band above. At the midpoint, this role pays about $89k versus about $154k for comparable roles.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 187 open roles on FindRole.

Listed pay typically runs $144,800–$212,950 across 166 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Quality Assurance Supervisor

Quality Assurance Supervisor As part of the Customer Experience and Integrity team, the Quality Assurance Supervisor leads a high-performing team of up to 15 QA Auditors to ensure every customer interaction meets standards for accuracy, empathy, and efficiency. This role involves overseeing day-to-day operations, providing mentorship and coaching, and investigating complex cases to identify trends in policy, process, or product gaps. The successful candidate will manage workflows, allocate resources, and define key performance indicators to drive consistent results. To succeed, the individual must be a data-driven operator capable of analyzing information using Google Sheets and Excel to inform strategic decisions. This role focuses on solving business problems at their root level within the service ecosystem, ensuring that front-line teams provide high-quality support while identifying opportunities for long-term operational excellence and sustainable improvement across the organization.

What you'll do

  • Manage and mentor a team of up to 15 QA Auditors to ensure accountability and growth.
  • Oversee day-to-day quality assurance operations and ensure adherence to established service standards.
  • Identify policy, process, or product gaps from QA findings and collaborate cross-functionally to resolve them.
  • Allocate resources and manage workflows to meet defined service-level agreements.
  • Define and track key performance indicators (KPIs) to drive consistent team performance.
  • Analyze and interpret data in Google Sheets or Excel to inform operational decisions.
  • Investigate complex cases and identify trends to improve the overall customer experience.

What we're looking for

  • You must have at least 2 years of leadership experience.
  • You must have at least 1 year of experience in quality assurance.
  • You must be able to analyze and interpret data using Google Sheets or Excel.
  • You must be able to translate data analysis into actionable results to solve business problems.
  • You must be able to manage a team of up to 15 QA Auditors.
  • You must be able to define and track KPIs to drive consistent performance.

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