Supervisor, Community Response

DoorDash, Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Tempe, AZ
Salary
$82,800–$121,800 / yr
Posted
23 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $181k
This role $102k
$66k most similar roles pay here $239k

This role pays less than 89% of similar roles. Most pay $139,200–$222,000 — the shaded band above. At the midpoint, this role pays about $102k versus about $181k for comparable roles.

Based on 239 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 187 open roles on FindRole.

Listed pay typically runs $144,800–$212,950 across 166 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Supervisor, Community Response

As a Supervisor, Community Response, you will lead a team of eight to ten Trust and Safety professionals dedicated to managing sensitive, complex user-facing incidents on the platform. You will be responsible for fostering employee development, coordinating daily workflows, and establishing performance metrics while ensuring your team responds to safety concerns like personal safety, property damage, and food safety with empathy and speed. To succeed, you must build business cases for product improvements, collaborate cross-functionally with Legal and Policy teams, and manage risk mitigation strategies. The role requires proficiency in Salesforce, Chartio, and Excel or Google Sheets to analyze data and influence decisions. You will navigate a fast-paced environment to resolve community standard violations and improve internal processes while ensuring the safety of consumers, dashers, and merchants through proactive detection and triage of potential risks.

What you'll do

  • Manage a team of 8-10 Trust and Safety agents to handle sensitive, high-risk safety incidents.
  • Establish, assess, and exceed key performance indicators (KPIs) for the assigned team.
  • Develop strategies, set OKRs, and build processes to mitigate risk on the platform.
  • Coach and develop team members through regular 1:1 meetings and management sync sessions.
  • Partner with cross-functional teams like Legal and Policy to ensure empathetic and effective incident responses.
  • Build business cases for product improvements based on user feedback and identified policy gaps.
  • Coordinate daily workflows and allocate resources to meet established service level agreements.
  • Create and present performance reports to provide insights into team impact and operational success.

What we're looking for

  • You must have a Bachelor’s degree or equivalent work experience.
  • You must have 2-4 years of people management or team lead experience.
  • You must have at least 1 year of experience in trust and safety, risk management, or fraud.
  • You must be able to live within 50 miles of the Tempe office for in-person collaboration.
  • You must be proficient in Salesforce, Chartio, and Excel or Google Sheets.
  • You must have experience pulling data to influence decisions and a talent for process improvement.
  • You must demonstrate the ability to manage high-stress situations with resilience and empathy.
  • You must be able to work a schedule of Tuesday through Saturday, 10am-6pm.

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