Manager, Quality Assurance

DoorDash, Inc

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Tempe, AZ
Salary
$88,000–$129,400 / yr
Posted
36 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $171k
This role $109k
$75k most similar roles pay here $208k

This role pays less than 95% of similar roles. Most pay $146,500–$195,075 — the shaded band above. At the midpoint, this role pays about $109k versus about $171k for comparable roles.

Based on 239 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 187 open roles on FindRole.

Listed pay typically runs $144,800–$212,950 across 166 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Manager, Quality Assurance

Manager, Quality Assurance leads the Customer Experience and Integrity team to shape the future of the customer journey. This role involves overseeing daily operations, designing scalable quality assurance strategies, and managing a high-performing team of people leaders. The manager will build and scale both Manual QA and Automated QA programs while identifying trends and implementing process improvements to enhance efficiency. Key responsibilities include investigating complex quality issues, analyzing workflows for adherence to standards, and monitoring performance metrics such as productivity and retention. To succeed, the candidate must possess expertise in QA operations, data analysis using Sheets or Excel, and cross-functional collaboration. The role focuses on solving problems within the support and integrity organization to ensure a high-quality experience for millions of customers by translating high-level goals into actionable plans through technical insights and first-principles thinking.

What you'll do

  • Manage and develop a high-performing team of people leaders to improve operational impact.
  • Design and execute scalable Manual and Automated QA programs to enhance customer experience.
  • Identify trends and implement process improvements to increase efficiency across the organization.
  • Monitor and analyze team performance metrics to identify root causes and drive results.
  • Resolve complex quality issues and investigate workflows for adherence to established standards.
  • Translate high-level goals into actionable plans using data insights and technical analysis.
  • Partner with cross-functional stakeholders to deliver a consistent, best-in-class customer journey.

What we're looking for

  • Must have 3+ years of experience in people management and developing leaders through coaching and feedback.
  • Must have 5+ years of experience in Quality Assurance Operations with a focus on large-scale automation and innovation.
  • Must be able to live within 50 miles of the Tempe, Arizona office for required in-person presence.
  • Ability to translate high-level goals into actionable plans using technical skills and data insights.
  • Proficiency in summarizing large datasets in Sheets or Excel to drive decision-making.
  • Proven track record of leading projects and succeeding in collaborative environments like consulting or startups.
  • Ability to manage and improve team performance metrics including productivity, quality, and retention.
  • Willingness to perform periodic domestic and international travel to various offices and partner sites.

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