Program Manager II, Implementation

What you'll do

• Lead new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment.
• Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones.
• Cultivate customer relationships through proactive communication, escalation management, and trust-building.
• Coordinate the resolution of client-reported issues by working across cross-functional teams.
• Track project progress and implement risk mitigation strategies using "Path to Green" plans.
• Prepare and present program status reports and presentations for customers and internal stakeholders.
• Collaborate with Product and Engineering teams to resolve client feature requests and technical issues.
• Identify and implement improvements to methodology and implementation processes to enhance customer experience.

What we're looking for

• 5–7 years of experience in program or project management within SaaS or financial services.
• Bachelor’s degree in Business, Information Technology, or a related field (equivalent experience considered).
• Proven ability to independently manage complex program portfolios.
• Expertise in program scheduling, risk tracking, and issue resolution.
• Strong communication, facilitation, and client relationship management skills.
• Proficiency with project management tools such as Jira, Smartsheet, ServiceNow, and Confluence.
• Knowledge of SaaS implementation practices and financial services (preferred).
• Professional certifications such as PMP, PgMP, or equivalent (preferred).