Production Support Manager, Senior Vice President

Citi

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Tampa, FL
Salary
$141,440–$212,160 / yr
Employment
Full-time
Posted
7 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $186k
This role $177k
$132k $234k
below market most similar roles pay here above market

This role pays less than 65% of similar roles. Most pay $158,025–$214,900 — the blue band above. At the midpoint, this role pays about $177k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 268 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 251 roles with salary data.

Most-posted roles

View all roles at Citi

At a glance

TL;DR · Production Support Manager, Senior Vice President

The Production Support Manager – Senior Vice President leads and transforms the NAM/LATAM Custody production support function into a proactive, resilient, and scalable organization. You will manage a team of approximately 30 professionals, overseeing hiring, performance, and budgets while ensuring the stability of production environments for over 30 applications. Key responsibilities include building a resiliency strategy for a multi-market technology stack, setting capacity and latency standards, and guiding development teams on application supportability. You will utilize ITIL-based frameworks to manage incidents and problems across cloud, data warehouse, distributed, and mainframe environments. The role requires strong commercial awareness to support custody and securities services platforms. Essential skills include vendor management, experience with automation tools, AI-driven monitoring, and proficiency in Spanish or Portuguese for LATAM market engagement.

What you'll do

  • Lead and transform the NAM/LATAM Custody production support function into a proactive and scalable organization.
  • Own the stability of production environments for over 30 applications to protect client service levels.
  • Build and execute a resiliency strategy to strengthen platform performance across a multi-market technology stack.
  • Set capacity, throughput, and latency management standards across the regional production infrastructure.
  • Manage vendor relationships, including oversight of offshore and nearshore managed services teams.
  • Lead, coach, and develop a team of 30 professionals, including hiring, performance, and compensation decisions.
  • Act as a senior technology partner to the Custody business by presenting performance updates and strategy.
  • Define onboarding standards for new markets and business lines joining the platform.

What we're looking for

  • 10 or more years of experience in application production management or technology operations within financial services.
  • Senior-level experience in an application support role with direct people management responsibility.
  • Proven ability to lead large, geographically distributed technology teams.
  • Strong background in incident management, problem management, and ITIL-based frameworks.
  • Experience supporting applications across cloud, data warehouse, distributed, and mainframe environments.
  • Demonstrated ability to influence and engage senior business and technology stakeholders.
  • Experience managing vendor relationships and offshore or near-shore service delivery models.
  • Bachelor’s degree required; Master’s degree preferred.

More like this

Similar roles

Technology Support Lead, AI and Production Management Tools

JPMorgan Chase

Columbus, OH +1 46 days ago
Claude Code GitHub Copilot NowAI ITIL AIOps SRE Observability Incident Management Problem Management Change Management Event Management Automation Root Cause Analysis KPI Frameworks Service Management
5+ yrs exp

Senior Production Support Engineer

CIBC

Chicago, IL 11 days ago $120,000–$140,000
Hyperion Essbase Azure MaxL ServiceNow Azure DevOps Jira ITIL RBAC Privileged Access Management Privileged Identity Management Change Management Production Support File Integration
3+ yrs exp Hybrid