Production Management Global Support Group Manager Director

Citi

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Tampa, FL
Salary
$170,000–$300,000 / yr
Employment
Full-time
Posted
28 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $228k
This role $235k
$154k most similar roles pay here $316k

This role pays more than 56% of similar roles. Most pay $193,000–$264,000 — the shaded band above. At the midpoint, this role pays about $235k versus about $228k for comparable roles.

Based on 240 similar postings.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 275 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 259 roles with salary data.

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View all roles at Citi

At a glance

TL;DR · Production Management Global Support Group Manager Director

The Production Management Global Support Group Manager - Director is a Senior Manager position within SMBF Services Production Management, specifically supporting the Funds services business area. This role focuses on leading global production teams to foster an engineering-led culture of resilience and continuous improvement. The manager will oversee stability and resiliency for funds services, manage incident recovery, and drive the adoption of standard tools for monitoring, observability, capacity, and automation. Key responsibilities include managing L1, L2, and L3 workload drivers, implementing SLA measurements, and leveraging Generative AI to minimize human intervention. The role requires expertise in SRE, SDLC, risk management, and vendor management while overseeing budget and staffing. Candidates must possess experience with relational and NoSQL databases, middleware, programming languages, operating systems, and microservices deployed on cloud environments to solve complex production challenges.

What you'll do

  • Maintain high levels of stability, resiliency, and prevention for Funds services while guiding incident recovery.
  • Drive the adoption of standard production tools for monitoring, observability, capacity, and automation improvements.
  • Manage L1, L2, and L3 workload drivers to identify trends and improve service level efficiency.
  • Leverage Generative AI and automation capabilities to minimize human intervention in production processes.
  • Implement SLA and performance measurements to analyze production insights and set improvement goals.
  • Manage the Funds Production budget and staffing while making commercially minded decisions to optimize TCO.
  • Oversee risk management by ensuring compliance with laws, regulations, and internal policies.
  • Manage and develop talent through performance evaluations and reward and recognition programs.

What we're looking for

  • 10+ years of industry-relevant experience in Production Management disciplines with a track record of continual improvement.
  • Bachelor's degree required; Master's degree preferred.
  • Experience managing distributed teams and talent development.
  • Proficiency in production management practices including SRE, SDLC (Waterfall/Agile), Risk Management, and Change & Release Transition.
  • Knowledge of cloud environments, microservices, relational and NoSQL databases, middleware, and programming languages.
  • Ability to influence senior stakeholders and communicate complex information clearly.
  • Experience with automation and Generative AI capabilities to minimize human intervention.
  • Strong financial planning skills and experience managing budgets and vendor relationships.

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