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This listing doesn't post a salary. Most similar roles pay
$143,158–$216,787.
Based on 240 similar postings.
Employer
About JPMorgan Chase
JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.
JPMorgan Chase currently has
1227 open roles
on FindRole.
Listed pay typically runs
$144,716–$200,000
across 12 roles with salary data.
The Technology Support Lead - AI and Production Management Tools joins the Production Management team within Employee Platforms to drive the strategy, governance, and adoption of tools supporting core business services. This role involves leading the responsible use of enterprise-authorized AI capabilities like Claude Code, GitHub Copilot, and NowAI to improve incident triage, engineering productivity, and service stability. Key responsibilities include developing tool roadmaps, representing production requirements to product owners, and managing incident, problem, and change management processes. The position requires expertise in observability tools, ITIL frameworks, and managing applications across on-premises and public cloud environments. The role solves the technical challenge of integrating AI-assisted practices into production workflows to enhance operational insight, automate manual efforts, and ensure high availability across full-stack technology systems.
Develop and execute the strategy, roadmap, and governance for Production Management tools to align with business objectives.
Lead the adoption of enterprise-authorized AI capabilities to improve incident triage, engineering productivity, and process efficiency.
Represent Production Management requirements to enterprise tool owners to influence product direction and optimization.
Execute policies for incident, problem, and change management to ensure operational stability and service availability.
Monitor production environments for anomalies and drive the evolution of standard observability tools.
Evaluate and integrate tools for incident management, reporting, workflow, and operational risk management.
Define and report performance metrics for tooling adoption, data quality, and AI-driven operational benefits.
Drive continuous improvement of production processes, documentation, standards, and training capabilities.
What we're looking for
5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
Demonstrated experience using enterprise-authorized AI capabilities to support production operations workflows with strong validation habits and data sensitivity awareness.
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud.
Proficient in observability and monitoring tools and techniques.
Experience executing processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
Strong working knowledge of ITIL-aligned incident, problem, change, and event management practices.
Demonstrated experience developing tool strategies, governance frameworks, roadmaps, and adoption plans across technology organizations.
Proven stakeholder management and influencing skills to communicate effectively with senior technology and business leaders.