Product Support Specialist

What you'll do

• Provide functional application technical support for Fixed Income and Derivative customers.
• Diagnose technical issues, resolve inquiries, and deliver user guidance and training.
• Investigate complex technical problems and third-party integrations to develop and test workarounds.
• Translate client needs into actionable feedback and solutions for Product and Engineering teams.
• Manage sensitive or high-impact client issues with professionalism.
• Maintain accurate documentation of all client interactions and issue resolutions.
• Adhere to support procedures while contributing to continuous process improvements.

What we're looking for

• Bachelor’s degree in a technical discipline such as Finance, Economics, Financial Engineering, Fintech, or a related field.
• Advanced degree (MBA or Master’s) (preferred).
• SIE or CFA Foundations certifications (preferred).
• Medium to advanced fixed income instruments derivative product knowledge and understanding of the Trade Life Cycle.
• 0-5 years of experience in financial technology, including trading support, middle/back-office operations, fund accounting, or front-office trading.
• Experience with Charles River IMS or similar OMS/EMS platforms.
• Basic working knowledge of SQL.
• Excellent communication, analytical, and problem-solving skills with the ability to engage senior stakeholders.