Product Support Engineer

What you'll do

• Provide on-call engineering support to teams operating and maintaining fielded AUVs on a rotating roster.
• Analyze logs and telemetry to identify failure modes and define workarounds to restore system capability.
• Lead root cause investigations to determine if issues were induced by design, production, maintenance, or operations.
• Chair Material Review Board dispositions and manage fleet-wide system limitations and degraded state operations.
• Convert fleet data into engineering requirements and drive design changes through the engineering teams.
• Build monitoring, alerting, and diagnostic tools to identify problems before they are reported in the field.
• Author service bulletins and maintain the as-maintained configuration and Software Bill of Materials (SBOM).
• Create and approve operations, troubleshooting, incident response, and maintenance publications.

What we're looking for

• 5+ years of professional experience in software, electrical, mechanical, mechatronic, or systems engineering on complex systems.
• Demonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data.
• Hands-on experience with real hardware in an operational, field, integration, test, production, or maintenance environment.
• Sound engineering judgment under time pressure, including assessing the acceptability of degraded operation.
• Strong coordination and communication skills to manage stakeholders and explain technical findings to engineers and non-engineers.
• Experience with configuration management, engineering change processes, and fleet-wide change incorporation.
• Experience with robotic and/or autonomous systems within the maritime environment (preferred).
• Ability to obtain and maintain a U.S. Secret security clearance.