This role pays less than
63%
of similar roles. Most pay
$137,875–$198,125
— the shaded band above.
At the midpoint, this role pays about
$148k
versus about
$168k
for comparable roles.
Based on 240 similar postings.
Employer
About Philips
Royal Philips (founded 1891) is a leading Dutch health technology company focused on improving well-being through innovation, transitioning from a diversified electronics giant to a specialist in healthcare, imaging, patient monitoring, and personal health.
Philips currently has
16 open roles
on FindRole.
Listed pay typically runs
$127,500–$203,000
across 10 roles with salary data.
As a Product Support Engineer, you will provide Level 3 technical support for the XDS, Guardian (IGS), and PIC iX portfolios. You will serve as a technical expert to resolve complex issues, influence functional management, and advocate for service customers throughout the product lifecycle. Your daily responsibilities include diagnosing systems, developing service training, managing reliability monitoring, and driving global product support strategies to improve performance. The role requires proficiency in Information Systems networking, Microsoft technologies including SQL Server, Windows Server, Visual Studio, and Active Directory, as well as experience with relational databases, VMware, SAN, Citrix, and TCP/IP services like DHCP and DNS. You will utilize scripting for troubleshooting and perform switch, router, and controller log analysis. This role specifically addresses technical challenges within the biomedical and hospital IT domain.
Provide Level 3 technical support for the XDS, Guardian (IGS), and PIC iX product portfolios.
Diagnose and troubleshoot complex system issues as a primary technical expert for internal teams and customers.
Develop and refine the organization's overall product support strategy and associated processes.
Lead global initiatives for reliability monitoring, service processes, and continuous improvement of product performance.
Create service training materials and deliver critical communications regarding product updates and lifecycle changes.
Advocate for the customer by identifying improvements in support processes throughout the product lifecycle.
Perform technical troubleshooting involving networking, SQL databases, server environments, and hardware/software configurations.
Analyze switch, router, and controller logs to resolve network connectivity and configuration issues.
What we're looking for
Provide Level 3 technical support for XDS, Guardian (IGS), and PIC iX portfolios.
Possess 2+ years of experience with broad technical knowledge of XDS, Guardian, PIC iX, and related product support processes.
Experience in biomedical or hospital IT environments is required.
Proficiency in networking, Microsoft technologies (SQL Server, Windows Server, Visual Studio, Active Directory), relational databases, VMware, SAN, and Citrix.
Skills in hardware/software troubleshooting, scripting for configuration changes, and log analysis of switches, routers, and controllers.
Knowledge of TCP/IP services including DHCP, DNS, and IP multicast.
An Associate’s or Bachelor’s degree in Medical Informatics, Applied Science, IT, or a related field (4 years of biomedical/hospital IT experience may substitute for a Bachelor's).
Work authorization is a precondition of employment.
Troubleshooting
System Logs
Mobile Applications
Hardware
Software
Networks
Technical Documentation
Product Support
Testing
Web Portal
Connected Devices
RF Systems
Linux
Networking
Hardware Integration
Network Switches
IP Configuration
ServiceNow
Confluence
Signal Path Verification
Test Equipment
System Troubleshooting
Calibration
Asset Management
Systems Engineering
Mechanical Engineering
Electrical Engineering
Aerospace Engineering
Rocket Propulsion Systems
Ground Support Equipment
Scripting
System Design
CONOPS
Field Engineering
Logistics