Product Director - Manage & Service

What you'll do

• Define and execute the digital self-service strategy to reduce customer phone calls and operating costs.
• Manage the product roadmap for features including profile management, card management, and communication preferences.
• Lead the mobile app adoption strategy to drive measurable self-service outcomes across all public channels.
• Standardize and streamline the authentication experience across both assisted and non-assisted service channels.
• Oversee the entire product lifecycle from initial planning and risk management to final execution and performance tracking.
• Mentor and coach a team of product managers on best practices, research methods, and delivery strategies.
• Translate emerging digital trends and agentic experiences into scalable product patterns and guardrails.
• Manage end-to-end stakeholder partnerships to align cross-functional teams on shared platforms and standards.

What we're looking for

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence adoption of key product lifecycle activities including discovery, ideation, and requirements definition.
• Experience driving organizational change and managing stakeholders across multiple functions.
• Technical fluency to partner with engineering and architecture leaders on platform strategy and execution.
• Demonstrated executive presence with a track record of influencing senior stakeholders and aligning cross-functional teams.
• Comprehensive understanding of end-to-end platform ownership, including vision, standards, adoption, governance, and performance.
• Knowledge of the financial services space, omnichannel experience, and digital customer experience focus (preferred).