Area Product Director, Communications Business User Tools

JPMorgan Chase

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
New York, NY
Posted
45 days ago
Freshness
Confirmed live 2 days ago

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Salary context

How this pay compares to similar roles

Similar $225k
$170k most similar roles pay here $279k

This listing doesn't post a salary. Most similar roles pay $186,900–$262,450.

Based on 240 similar postings.

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About JPMorgan Chase

JPMorgan Chase & Co. is a global financial services firm and one of the largest banks in the world, offering investment banking, commercial banking, asset management, and consumer financial services.

JPMorgan Chase currently has 1117 open roles on FindRole.

Listed pay typically runs $186,160–$215,000 across 7 roles with salary data.

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At a glance

TL;DR · Area Product Director, Communications Business User Tools

As the Area Product Director - Communications Business User Tools, you will lead the strategy and execution of business-user tooling within a critical enterprise platform delivering email, SMS, push notifications, and secure messaging. You will manage the entire product lifecycle, overseeing roadmaps, risk management, and growth targets while mentoring a team on best practices like storyboarding and prototyping. Your role involves building intuitive tools that balance usability with scale, resiliency, and strict governance controls to streamline communication strategy execution. You will collaborate across Product, Design, Technology, Architecture, and Control teams to eliminate friction in user workflows. Key competencies include extensive knowledge of the product development lifecycle, technical design, data analytics, and user-centered design principles. You must navigate complex organizational ecosystems to deliver large-scale transformational initiatives within a regulated environment focused on customer engagement and content management.

What you'll do

  • Oversee the product roadmap, vision, development, risk management, and business growth targets.
  • Lead the entire product lifecycle from planning and execution to continuous innovation and feature development.
  • Manage the strategy and evolution of business-user tooling for multi-channel customer communications.
  • Translate user personas and pain points into intuitive experiences that improve efficiency and adoption.
  • Partner with cross-functional teams to create an integrated ecosystem of tools while eliminating workflow friction.
  • Lead large-scale transformational initiatives to improve scalability, automation, and speed-to-market.
  • Establish risk, control, and governance frameworks to meet regulatory requirements while maintaining user experience.
  • Monitor market trends and conduct competitive analysis to identify opportunities for product differentiation.

What we're looking for

  • 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
  • Extensive knowledge of the product development life cycle, technical design, and data analytics.
  • Proven ability to influence stakeholders across multiple functions and drive large-scale transformational initiatives in matrixed organizations.
  • Strong understanding of user-centered design principles and experience translating customer needs into scalable solutions.
  • Experience utilizing data, metrics, and user insights to drive prioritization and product investment decisions.
  • Knowledge of governance, risk management, controls, and compliance considerations within regulated environments.
  • Experience with communications (CPaaS), marketing technology, or content management platforms (preferred).
  • Familiarity with financial services, fintech, or other highly regulated industries (preferred).

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