Product Director, Personalization & Customer Insight

What you'll do

• Define the product vision and multi-year roadmap for AI-powered intelligence and personalization products.
• Lead and mentor a team of product managers to deliver high-quality features on time.
• Pressure-test model design, evaluation, and iteration for LLM/ML-based solutions alongside data scientists.
• Translate research and analytics into actionable plans while managing risk, cost, and reliability metrics.
• Design and execute experiments, such as A/B testing, to validate product impact and measure outcomes.
• Ensure responsible AI practices, including consent management and fairness, across the entire portfolio.
• Align cross-functional partners in a matrixed organization on contracts, SLAs, and shared goals.
• Use SQL or Python to query data and sanity-check models during the development lifecycle.

What we're looking for

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven success delivering AI/ML-powered products to production in customer-facing environments with Data Science and ML Engineering teams.
• Demonstrated success with ML-driven personalization and next-best-action, including experimentation and rigorous outcome measurement.
• Hands-on data fluency using SQL, Python, or AI-assisted tools to query data and sanity-check models.
• Proven ability to manage stakeholders across a matrixed organization and communicate effectively with executive leadership.
• Experience leading a product team through growth or ambiguity (preferred).
• BS or MS in Engineering, Data Science, or a comparable field (preferred).