Principal Customer Experience Program Manager

What you'll do

• Engage with strategic customers to identify and clear adoption or sales blockers.
• Gather engineering insights from deep technical customer engagements to improve Windows 365 and Azure Virtual Desktop.
• Influence the product roadmap by translating customer requirements into actionable engineering priorities.
• Train and enable the scalable deployment ecosystem using technical subject matter expertise.
• Build trusted relationships with business decision makers and IT leaders to communicate the product value proposition.
• Identify product gaps and advocate for improvements based on actual customer feedback.
• Collaborate with software engineers and product marketing teams to deliver best-in-class customer experiences.
• Travel to customer locations to lead high-impact engagements and resolve complex technical issues.

What we're looking for

• Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or a related field.
• 6+ years of experience in engineering, product/technical program management, data analysis, or product development (or equivalent experience).
• Ability to pass the Microsoft Cloud background check.
• Demonstrated broad technical awareness of Microsoft 365 endpoint management, desktop virtualization, and Azure networking and compute.
• Demonstrated knowledge of software development methodologies.
• Experience working directly with large enterprise customers and business and technology decision makers (preferred).
• Experience identifying product gaps and advocating for customers to influence product prioritization (preferred).
• Ability to communicate complex technical and business topics to both technical and non-technical audiences (preferred).