Principal Customer Engineer

Cloudflare, Inc

Confirmed live 3 days ago Trusted

Quick summary

Work type
On-site
Location
Switzerland
Posted
92 days ago
Freshness
Confirmed live 3 days ago

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Salary context

How this pay compares to similar roles

Similar $195k
$132k most similar roles pay here $246k

This listing doesn't post a salary. Most similar roles pay $174,600–$216,300.

Based on 240 similar postings.

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About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 190 open roles on FindRole.

Listed pay typically runs $215,000–$278,000 across 59 roles with salary data.

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At a glance

TL;DR · Principal Customer Engineer

As a Principal Customer Engineer within the GTM organization, you will serve as a trusted technical advisor and primary architect for enterprise clients throughout their entire journey. You will bridge the gap between technical strategy and business value by leading discovery, designing complex architectures, and managing technical validations for DNS, CDN, Zero Trust, Network Security, and Workers. Your daily work involves creating migration blueprints, conducting technical QBRs, and identifying expansion opportunities to meet revenue goals. To succeed, you must possess expertise in internet fundamentals, security protocols like WAF and SASE, performance optimization, and developer tools including RESTful APIs and Terraform. You will also leverage AI-augmented workflows, LLMs, and prompt engineering to automate routine tasks while providing high-level consulting on infrastructure, security posture, and edge computing solutions for complex web traffic challenges.

What you'll do

  • Lead technical discovery and map complex customer infrastructure to Cloudflare products like DNS, CDN, and Zero Trust.
  • Design and deliver tailored architectural diagrams, demonstrations, and technical presentations to address specific client challenges.
  • Manage the full customer lifecycle by overseeing onboarding, migration blueprints, and long-term technical health monitoring.
  • Drive commercial growth by identifying cross-sell opportunities and conducting Quarterly Business Reviews for C-level executives.
  • Utilize AI tools and LLMs to automate routine tasks like RFP responses and internal documentation.
  • Develop and document standard operating procedures and technical guides to enable both internal teams and customers.
  • Act as a trusted advisor to resolve integration bottlenecks and provide proactive risk mitigation strategies.

What we're looking for

  • Experience in customer-facing technical roles such as Solutions Engineering, Customer Engineering, or Technical Account Management.
  • Ability to design and articulate complex enterprise network and security architectures.
  • Proficiency in translating technical concepts into business outcomes for both engineers and C-level executives.
  • Proven track record of operating in a quota-carrying or revenue-aligned environment.
  • Depth in at least four areas: Internet fundamentals, Security, Performance, AI Proficiency, Coding/Scripting, or Developer Platform Fluency.
  • Business fluency in German.
  • Ability to travel up to 20–50% for customer meetings and team collaboration.
  • Authorization to receive software or technology controlled under U.S. export control laws.

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