Platform Owner, ServiceNow

Toast, Inc.

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$186,000–$298,000 / yr
Posted
164 days ago
Freshness
Confirmed live yesterday
Closes
Dec 31, 2026

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $179k
This role $242k
$97k most similar roles pay here $319k

This role pays more than 88% of similar roles. Most pay $150,475–$206,621 — the shaded band above. At the midpoint, this role pays about $242k versus about $179k for comparable roles.

Based on 240 similar postings.

Employer

About Toast, Inc.

Toast is a cloud-based restaurant management platform providing point-of-sale, payment processing, and operations software for the food service industry.

Toast, Inc. currently has 25 open roles on FindRole.

Listed pay typically runs $193,000–$309,000 across 24 roles with salary data.

Most-posted roles

View all roles at Toast, Inc.

At a glance

TL;DR · Platform Owner, ServiceNow

As the Platform Owner, ServiceNow, you will serve as the primary technical authority for a team supporting over 7,000 users. You will lead, scale, and evolve the ServiceNow ecosystem by defining long-term strategy, managing the full product lifecycle, and translating complex business requirements into robust architecture. Your daily work involves hands-on configuration, customizing modules like ITSM, CMDB, and GRC, while managing technical debt and ensuring system stability through security hardening and upgrade cycles. You will build out advanced features including NowAssist, Virtual Agent, and MCP integrations. To succeed, you must possess expertise in JavaScript (Glide API), Flow Designer, IntegrationHub, REST APIs, and the Next Experience framework. This role solves the challenge of creating a scalable, high-performing platform that integrates AI capabilities to streamline internal workflows and improve overall organizational productivity.

What you'll do

  • Define and drive the long-term technical strategy and roadmap for the ServiceNow platform.
  • Perform hands-on configuration, customization, and engineering of the ServiceNow ecosystem.
  • Manage the full product lifecycle while balancing new feature development with technical debt reduction.
  • Establish and enforce performance metrics and service level agreements across all workflows.
  • Oversee system integrity through security hardening, biannual upgrades, and Flow Designer development.
  • Translate complex business requirements into scalable, high-value ServiceNow solutions for stakeholders.
  • Lead the engineering team by fostering a culture of technical excellence and best practices.
  • Integrate AI capabilities such as NowAssist and Virtual Agent into platform workflows.

What we're looking for

  • 6-8+ years of development experience in ServiceNow.
  • 5+ years of experience in product-focused and people management roles.
  • Proven experience customizing ServiceNow for scalable and sustainable business needs.
  • Deep expertise in core ServiceNow modules including ITSM, CMDB, and GRC.
  • Proficiency in implementing NowAssist, Virtual Agent, and integrating AI tools into platform workflows.
  • Technical proficiency in JavaScript (Glide API), Flow Designer, REST APIs, UI Builder, and Automated Test Framework.
  • Certified System Administrator (CSA) required; CIS-ITSM preferred.
  • Advanced product certifications (CAD, CTA) and experience with identity management integrations (preferred).

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