Operations Support Lead

McKesson Corporation

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Richmond, VA
Salary
$110,700–$184,500 / yr
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $166k
This role $148k
$98k $226k
below market most similar roles pay here above market

This role pays less than 71% of similar roles. Most pay $139,138–$192,812 — the blue band above. At the midpoint, this role pays about $148k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About McKesson Corporation

McKesson Corporation is a premier American healthcare services company that distributes pharmaceuticals, medical-surgical supplies, and provides technology to the healthcare industry.

McKesson Corporation currently has 119 open roles on FindRole.

Listed pay typically runs $122,600–$204,400 across 73 roles with salary data.

Most-posted roles

View all roles at McKesson Corporation

At a glance

TL;DR · Operations Support Lead

The Operations Support Lead is responsible for the reliable, secure, and efficient operation of business-critical Supply Chain and enterprise applications. Working within the operations team, this role provides leadership across incident, problem, change, request, release, and service-level management. You will manage internal support analysts and coordinate Managed Service Providers to support ERP, Warehouse Management Systems, Transportation Management Systems, Finance, and Pricing products. Key responsibilities include driving root-cause elimination, validating production readiness, and establishing operational KPIs. You will utilize ITIL-aligned practices, Jira Service Management, ServiceNow, and cloud platforms like Google Cloud Platform, Microsoft Azure, or Amazon Web Services. The role solves complex technical problems regarding data flows, batch processes, and integrations to ensure continuous system availability for distribution centers, transportation operations, and corporate finance functions.

What you'll do

  • Manage the end-to-end support model for ERP, WMS, TMS, Finance, and Pricing applications.
  • Lead internal support analysts and coordinate Managed Service Provider (MSP) resources for L2 and L3 support.
  • Oversee incident, problem, change, request, release, and service-level management for business-critical systems.
  • Lead major incident responses and drive root-cause elimination to ensure continuous system availability.
  • Establish and govern operational KPIs and produce dashboards for trend analysis and executive summaries.
  • Validate production readiness for new changes and projects while ensuring teams have necessary documentation and training.
  • Coordinate after-hours support for high-impact incidents, migrations, and business-critical processing windows.
  • Manage vendor relationships using contracts, SLAs, KPIs, and corrective action plans.

What we're looking for

  • Bachelor's degree in Information Technology, Computer Science, Supply Chain, Business, Engineering, or a related field, or equivalent experience.
  • 3-5 years of progressive experience in IT application support, production operations, or service management.
  • At least 3 years of experience in a lead, supervisory, or service ownership capacity.
  • Demonstrated experience supporting business-critical enterprise applications in supply chain, distribution, logistics, retail, or manufacturing.
  • Practical knowledge of ERP, WMS, and TMS processes and integrations.
  • Experience leading major incidents, conducting root-cause analysis, and managing MSPs or outsourced support services.
  • Strong knowledge of ITIL-aligned incident, problem, change, request, knowledge, service-level, and continual improvement practices.
  • ITIL 4 Foundation or higher certification (preferred).

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