Lead Production Support Specialist

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Riverwoods, ILRichmond, VAMcLean, VAChicago, IL
Salary
$109,900–$125,400 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $159k
This role $118k
$100k most similar roles pay here $198k

This role pays less than 80% of similar roles. Most pay $133,375–$184,900 — the shaded band above. At the midpoint, this role pays about $118k versus about $159k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

Most-posted roles

View all roles at Capital One Financial

At a glance

TL;DR · Lead Production Support Specialist

Lead Production Support Specialist as part of the EMV Certification Platform team manages the end-to-end lifecycle, stability, and evolution of critical certification platforms supporting EMV chip and mobile technologies. The role involves driving platform strategy, overseeing development, managing backlogs, and ensuring operational performance through incident management and KPI monitoring. You will translate stakeholder needs into functional requirements, manage vendor relationships, and lead transformation activities to improve scalability. Key responsibilities include coordinating testing and validation, performing root cause analysis, and implementing automation solutions to reduce manual toil. Required skills include experience in the Product Delivery Life Cycle, incident response, and backlog prioritization. Preferred qualifications include ITIL or PMP certifications, knowledge of EMV Level 2 or 3 processes, and experience with enterprise tools like ServiceNow, Jira Service Management, AWS, Azure, API integrations, and SaaS systems.

What you'll do

  • Manage the end-to-end lifecycle of EMV certification platforms from roadmap development to operational launch.
  • Define, prioritize, and maintain the platform backlog based on business requirements and optimization goals.
  • Monitor platform stability and performance by defining metrics and addressing recurring issues.
  • Lead incident management and coordinate end-to-end resolution for critical system failures.
  • Translate stakeholder needs into functional requirements for platform transformation and enhancement initiatives.
  • Manage vendor relationships by driving prioritization, ensuring accountability, and overseeing contract obligations.
  • Coordinate testing and validation activities to ensure release readiness and high-quality outcomes.
  • Communicate roadmap updates, delivery status, and operational impacts to internal stakeholders and partners.

What we're looking for

  • High School Diploma, GED, or equivalent certification.
  • At least 3 years of experience managing operational monitoring, incident response, and backlog prioritization for a technology platform.
  • At least 2 years of experience in the Product Delivery Life Cycle (PDLC), including developing functional requirements and executing UAT test plans.
  • At least 2 years of experience supporting and interacting with internal and external business clients.
  • Bachelor’s or Master’s degree in Computer Science, Technology, or Business (preferred).
  • ITIL or Project Management Professional (PMP) certification (preferred).
  • Deep understanding of EMV Certification processes and workflows (preferred).
  • Experience leading incident management, performing Root Cause Analysis, and using enterprise ITSM software like ServiceNow or Jira (preferred).

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