Network Support Technician

AT&T

Confirmed live yesterday Trusted

Quick summary

Work type
On-site
Location
Cary, NC
Salary
$61,600–$69,000 / yr
Posted
79 days ago
Freshness
Confirmed live yesterday
Closes
Sep 23, 2026

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $135k
This role $65k
$49k most similar roles pay here $179k

This role pays less than 98% of similar roles. Most pay $106,657–$163,337 — the shaded band above. At the midpoint, this role pays about $65k versus about $135k for comparable roles.

Based on 240 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 61 open roles on FindRole.

Listed pay typically runs $117,350–$226,800 across 56 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · Network Support Technician

Network Support Technician (Government) serves as a critical member of the Information Technology Field Operations team, providing Tier 2 support within a Service Desk environment. The role involves managing 24x7 LANs, associated applications, and various peripherals including printers, mobile devices, and specialized equipment like biometric devices and x-ray machines. Daily responsibilities include installing and maintaining network communication devices, server configurations, and security patches while monitoring ServiceNow tickets to resolve user issues promptly. You will also perform cabling in data centers, manage inventory, and provide video teleconferencing infrastructure support. The position requires proficiency in troubleshooting hardware, software, and network diagnostics within a law enforcement context. Key technical competencies include experience with telecommunications concepts, operating systems, database management, and middleware to ensure the reliability of critical government information systems and infrastructure.

What you'll do

  • Provide Tier 2 support for hardware, software, network diagnostics, and cloud services to minimize user downtime.
  • Install, configure, and maintain network communication devices, servers, storage arrays, and tape backup units.
  • Support a wide range of connected devices including printers, mobile devices, and specialized medical or security equipment.
  • Manage server configurations, apply security patches, and perform regular system health and backup restoration tests.
  • Monitor ServiceNow tickets to troubleshoot issues and document actions according to established quality guidelines.
  • Maintain inventory systems and provide regular activity reports regarding completed tasks and projects.
  • Install and maintain video teleconferencing infrastructure and provide related user support.
  • Perform physical cabling tasks within data centers, LAN rooms, and remote wiring closets.

What we're looking for

  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Must possess a Public Trust clearance.
  • An Associate Degree or equivalent experience is required.
  • Must have at least 1 year of IT-related support experience, preferably in helpdesk or customer support.
  • Must demonstrate ability to troubleshoot and resolve desktop, network, and other IT issues.
  • Must have general knowledge of network products and systems.
  • Must be able to pass a Motor Vehicle Records check for travel requirements.
  • Must be able to lift and transport equipment weighing up to 50 lbs.

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