Network Support Technician

AT&T

Confirmed live yesterday High trust
Closes in 4 days

Quick summary

Work type
On-site
Location
Birmingham, AL
Salary
$61,600–$68,000 / yr
Posted
2 days ago
Freshness
Confirmed live yesterday
Closes
Sep 15, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $134k
This role $65k
$49k most similar roles pay here $179k

This role pays less than 98% of similar roles. Most pay $104,003–$163,337 — the shaded band above. At the midpoint, this role pays about $65k versus about $134k for comparable roles.

Based on 240 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 61 open roles on FindRole.

Listed pay typically runs $117,350–$226,800 across 56 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · Network Support Technician

Network Support Technician (Government) serves as a critical point of contact for the Immigration and Customs Enforcement Office of Chief Information Officer program. Working within a Service Desk supported Tier II environment, this role provides onsite and remote support for 24x7 LANs, associated applications, peripherals, and connectivity. The technician performs essential tasks including installing and maintaining network communication devices, servers, storage arrays, and tape backup units while managing mobile and wireless devices like smartphones and tablets. Day-to-day responsibilities involve troubleshooting hardware and software issues, applying security patches, monitoring ServiceNow tickets, and performing cabling in data centers. Technical requirements include experience with telecommunications concepts, operating systems, databases, and middleware. The role addresses the technical challenges of maintaining secure infrastructure for law enforcement environments, ensuring high availability for critical systems including video teleconferencing and specialized medical or biometric devices.

What you'll do

  • Provide Tier 2 support for hardware, software, network diagnostics, and cloud services to minimize user downtime.
  • Install, configure, and maintain network communication devices, servers, storage arrays, and tape backup units.
  • Support a wide range of connected devices including printers, mobile devices, and specialized medical or security equipment.
  • Manage server configurations, apply security patches, and perform regular system health and backup restoration tests.
  • Monitor ServiceNow tickets to troubleshoot issues and document activities according to established quality guidelines.
  • Maintain inventory records and provide regular activity reports regarding completed tasks and projects.
  • Install and maintain video teleconferencing infrastructure and support related user requests.
  • Perform physical cabling tasks within data centers, LAN rooms, and remote wiring closets.

What we're looking for

  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Must possess a Public Trust clearance.
  • Associate Degree or equivalent experience required.
  • 1+ years of IT-related support experience, preferably in a helpdesk or customer support role (preferred).
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • Experience with system engineering in areas such as telecommunications, computer languages, operating systems, databases, or middleware.
  • Ability to lift up to 50 lbs and work in a law enforcement environment.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications (preferred).

More like this

Similar roles

Network Support Technician

AT&T

Huntsville, AL 8 days ago $61,600$68,000
LAN Server Configuration ITSM ServiceNow Telecommunications Video Teleconferencing Cabling DBMS Middleware ITIL MCSE A+ Security+ Network+
1+ yrs exp

Network Support Technician

AT&T

Jacksonville, FL 8 days ago $61,600$68,000
LAN Network Diagnostics ServiceNow ITSM Telecommunications Hardware Repair Video Teleconferencing Cabling ITIL MCSE A+ Security+ Network+
1+ yrs exp

Network Support Technician

AT&T

Washington, DC 2 days ago $61,600$68,000
LAN Network Diagnostics ServiceNow ITSM Video Teleconferencing Hardware Repair Cabling Telecommunications Operating Systems Middleware ITIL MCSE A+ Security+ Network+
1+ yrs exp

Network Support Technician

AT&T

Cary, NC 79 days ago $61,600$69,000
LAN Server Configuration ITSM ServiceNow Telecommunications DBMS Middleware Video Teleconferencing Cabling ITIL MCSE A+ Security+ Network+
1+ yrs exp

Network Support Technician

AT&T

Brunswick, GA 57 days ago $61,600$68,000
LAN Server Configuration ITSM ServiceNow Telecommunications Cabling Video Teleconferencing DBMS Middleware ITIL MCSE A+ Security+ Network+
1+ yrs exp

Network Tools Engineer

AT&T

Mclean, VA 16 days ago $89,200$183,097
TCP/IP DNS DHCP VPN OpenText NOM Nagios PRTG Network Monitor Wireshark Python Bash PowerShell Ansible Puppet Chef ServiceNow ITOM Network Monitoring Network Troubleshooting
8+ yrs exp