Network Support Technician

AT&T

Confirmed live 2 days ago High trust
Closes in 6 days

Quick summary

Work type
On-site
Location
Jacksonville, FL
Salary
$61,600–$68,000 / yr
Posted
8 days ago
Freshness
Confirmed live 2 days ago
Closes
Sep 17, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $133k
This role $65k
$49k most similar roles pay here $178k

This role pays less than 98% of similar roles. Most pay $103,112–$163,337 — the shaded band above. At the midpoint, this role pays about $65k versus about $133k for comparable roles.

Based on 240 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 61 open roles on FindRole.

Listed pay typically runs $117,350–$226,800 across 56 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · Network Support Technician

Network Support Technician (Government) serves as a critical member of the Information Technology Field Operations team supporting an Immigration and Customs Enforcement program. This role provides Tier 2 onsite and remote support for 24x7 LANs, ensuring rapid resolution of hardware, software, network diagnostics, and cloud service issues to minimize downtime. Daily responsibilities include installing and maintaining network communication devices, servers, storage arrays, and mobile devices, alongside managing video teleconferencing infrastructure and performing cabling in data centers. The position requires proficiency with ServiceNow for ticket management and experience in system engineering across telecommunications, operating systems, and databases. Working within a law enforcement environment, the technician addresses complex technical challenges by analyzing business requirements and maintaining server configurations. Key skills include troubleshooting diverse peripherals like biometric devices and x-ray machines while ensuring high-quality documentation and reporting.

What you'll do

  • Provide Tier 2 support for hardware, software, network diagnostics, and cloud services to resolve user issues.
  • Install, configure, and maintain network communication devices, servers, storage arrays, and tape backup units.
  • Support a wide range of connected devices including printers, mobile devices, and specialized medical or security equipment.
  • Manage server configurations, apply security patches, and perform regular system health and backup restoration tests.
  • Monitor ServiceNow tickets to troubleshoot issues and document activities according to established quality guidelines.
  • Maintain inventory records and provide regular activity reports regarding completed tasks and project status.
  • Install and maintain video teleconferencing infrastructure and provide related user support.
  • Perform physical cabling tasks within data centers, LAN rooms, and remote wiring closets.

What we're looking for

  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Must possess a Public Trust clearance.
  • An Associate Degree or equivalent experience is required.
  • Must have at least 1 year of IT-related support experience, preferably in helpdesk or customer support.
  • Must demonstrate ability to troubleshoot desktop, network, and other IT issues while maintaining knowledge of network products.
  • Must be able to pass a Motor Vehicle Records check for potential local and overnight travel.
  • Must be comfortable working in a Law Enforcement environment including detention facilities or jails.
  • Ability to lift and transport equipment weighing up to 50 lbs is required.

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