Network Support Technician

AT&T

Confirmed live yesterday High trust
Closes in 4 days

Quick summary

Work type
On-site
Location
Washington, DC
Salary
$61,600–$68,000 / yr
Posted
1 day ago
Freshness
Confirmed live yesterday
Closes
Sep 15, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $133k
This role $65k
$49k most similar roles pay here $178k

This role pays less than 98% of similar roles. Most pay $103,112–$163,337 — the shaded band above. At the midpoint, this role pays about $65k versus about $133k for comparable roles.

Based on 240 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 61 open roles on FindRole.

Listed pay typically runs $117,350–$226,800 across 56 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · Network Support Technician

Network Support Technician (Government) serves as a critical member of the Information Technology Field Operations team supporting an Immigration and Customs Enforcement program. This role provides Tier 2 onsite and remote support for 24x7 LANs, ensuring rapid resolution of hardware, software, network diagnostics, and cloud service issues to minimize downtime. Daily responsibilities include installing and maintaining network communication devices, servers, storage arrays, and mobile devices while managing ServiceNow tickets and inventory systems. The technician also maintains video teleconferencing infrastructure, performs cabling in data centers, and manages server configurations and security patches. Key technical competencies include experience with telecommunications concepts, operating systems, databases, and middleware. This role addresses the complex IT needs of a law enforcement environment, requiring the ability to troubleshoot diverse peripherals like biometric devices and x-ray machines while ensuring high-quality service delivery.

What you'll do

  • Provide Tier 2 support for hardware, software, network diagnostics, and cloud services to resolve user issues.
  • Install, configure, and maintain network communication devices, servers, storage arrays, and tape backup units.
  • Support a wide range of peripherals including printers, mobile devices, and specialized medical or security equipment.
  • Manage server configurations, apply security patches, and perform regular system health and backup restoration tests.
  • Monitor ServiceNow tickets to troubleshoot issues and provide detailed documentation following established templates.
  • Perform physical cabling tasks within data centers, LAN rooms, and remote wiring closets.
  • Maintain inventory records and generate daily, weekly, and monthly activity reports for the customer.
  • Manage video teleconferencing infrastructure and participate in an after-hours on-call rotation for special projects.

What we're looking for

  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Must possess a Public Trust clearance.
  • Associate Degree or equivalent experience.
  • 1+ years of IT-related support experience, preferably in a helpdesk or customer support role (preferred).
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge of network products and systems.
  • Ability to lift up to 50 lbs and work in a law enforcement environment.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications (preferred).

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