Network Support Technician

AT&T

Confirmed live today High trust
Closes in 4 days

Quick summary

Work type
On-site
Location
El Paso, TX
Salary
$61,600–$68,000 / yr
Posted
1 day ago
Freshness
Confirmed live today
Closes
Sep 18, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $133k
This role $65k
$50k most similar roles pay here $174k

This role pays less than 98% of similar roles. Most pay $104,300–$162,087 — the shaded band above. At the midpoint, this role pays about $65k versus about $133k for comparable roles.

Based on 240 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 65 open roles on FindRole.

Listed pay typically runs $118,800–$237,400 across 59 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · Network Support Technician

The Network Support Technician provides Tier 2 support for the Immigration and Customs Enforcement Office of Chief Information Officer program. Working within the IT Field Operations team, this role involves providing onsite and remote technical assistance for 24x7 LANs, associated applications, peripherals, and various network devices including servers, storage arrays, and mobile hardware. Day-to-day responsibilities include installing and maintaining network communication devices, managing server configurations and security patches, performing inventory updates in ServiceNow, and executing cabling tasks within data centers. The role requires technical expertise in telecommunications concepts, operating systems, database management, and middleware. Candidates must navigate a complex environment to resolve hardware and software issues while ensuring system health through regular backup testing. This position addresses critical infrastructure needs for government operations, requiring the ability to troubleshoot network diagnostics and maintain video teleconferencing systems.

What you'll do

  • Provide Tier 2 support for hardware, software, network diagnostics, and cloud services.
  • Install, configure, and maintain network devices, servers, storage arrays, and backup units.
  • Support a wide range of peripherals including printers, mobile devices, and specialized biometric equipment.
  • Manage ServiceNow tickets by troubleshooting issues and documenting actions according to quality standards.
  • Perform physical cabling tasks within data centers, LAN rooms, and remote wiring closets.
  • Maintain video teleconferencing infrastructure and provide associated user support.
  • Conduct new equipment deployments and perform routine system health checks and restore testing.
  • Generate daily, weekly, and monthly activity reports regarding completed technical tasks.

What we're looking for

  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Must possess a Public Trust clearance.
  • Associate Degree or equivalent experience required.
  • 1+ years of IT-related support experience, preferably in a helpdesk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge of network products and systems.
  • Must pass a Motor Vehicle Records check for travel requirements.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications (preferred).

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