Network Operations Center (NOC) Technician IIII works within the TRANSPORT / IP team to support GIG capabilities and services provided to national security organizations. The role involves managing incident tickets via ServiceNow, monitoring network events 24/7/365, and performing fault isolation and troubleshooting for network elements. Responsibilities include analyzing alarms, identifying root causes, coordinating with service providers, and maintaining the CMDB while providing technical guidance to peers and leadership. Candidates must possess a DoD-8570 IAT Level 2 certification and an active Secret clearance. Technical expertise is required in routers, switches, crypto devices, and technologies such as Cisco, Juniper, MSPP, DWDM, and Optical Switching. The role addresses critical infrastructure challenges by ensuring network stability and service restoration within the Defense Information System Network, requiring proficiency in alarm surveillance, fault management, and complex multi-layer problem solving across various domains.
Create, update, and manage incident tickets using ServiceNow/ITSM systems.
Monitor network events and failures 24/7/365 to identify impacts and isolate root causes.
Provide situational awareness to leadership and communicate status updates to customers and partners.
Perform fault isolation, troubleshooting, and testing on various network elements.
Correct or replace faulty network components and coordinate with service providers for repairs.
Restore networks and services to full operation while ensuring compliance with SLAs.
Train and mentor Network controllers on SOPs, tools, and technical procedures.
Provide advanced technical guidance and insights for complex multi-layer networking issues.
What we're looking for
Must have a DoD-8570 IAT Level 2 baseline certification (e.g., Security+ CE) by the start date.
Must possess an active Secret security clearance.
High school diploma and 3-5 years of experience required.
Experience in alarm surveillance, fault management, LAN/WAN maintenance, or performance management.
Advanced knowledge in at least four areas including routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching.
Moderate understanding of network topologies, including both transport and IP.
Experience in a tech control facility, cyber transport operations, Telco NOC, or with circuit actions and vendor management (preferred).
Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5, ITILv4, CCA-N, CCA-V, or SolarWinds (preferred).