NCIS Help Desk Analyst Tier 2
General Dynamics
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This listing doesn't post a salary. Most similar roles pay $105,300–$155,286.
Based on 240 similar postings.
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General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has 1377 open roles on FindRole.
Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.
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The NCIS Help Desk Analyst Tier 2 joins the IT Technology Development division within the Naval Criminal Investigative Service. This role supports the mission of criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters. The analyst initiates and resolves service requests and problem incidents, consulting with the user community to troubleshoot computer hardware, software, network, system access, and telecommunications systems. Key responsibilities include diagnosing problems using historical database records, routing calls to specialists, and maintaining tracking databases. The position requires an active Top Secret clearance, Security+ CE certification, and five years of experience in a help desk environment. Technical skills include experience with Cisco switches and routers. The analyst provides high-priority VIP ticketing support and collaborates with system administrators and developers to ensure incident completion.
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