NCIS Help Desk Analyst Tier 2

General Dynamics

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Quick summary

Work type
On-site
Location
Quantico, VA
Posted
104 days ago
Freshness
Confirmed live today

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How this pay compares to similar roles

Similar $130k
$89k $165k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $105,300–$155,286.

Based on 240 similar postings.

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About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · NCIS Help Desk Analyst Tier 2

The NCIS Help Desk Analyst Tier 2 joins the IT Technology Development division within the Naval Criminal Investigative Service. This role supports the mission of criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters. The analyst initiates and resolves service requests and problem incidents, consulting with the user community to troubleshoot computer hardware, software, network, system access, and telecommunications systems. Key responsibilities include diagnosing problems using historical database records, routing calls to specialists, and maintaining tracking databases. The position requires an active Top Secret clearance, Security+ CE certification, and five years of experience in a help desk environment. Technical skills include experience with Cisco switches and routers. The analyst provides high-priority VIP ticketing support and collaborates with system administrators and developers to ensure incident completion.

What you'll do

  • Initiate and resolve service requests and problem incidents.
  • Consult with users to resolve technical problems regarding hardware, software, and network access.
  • Diagnose and analyze technical problems using historical database records.
  • Route calls to product line, application, or system support specialists.
  • Maintain and update records and tracking databases.
  • Alert management to recurring problems and patterns of issues.
  • Work with system administrators and developers to ensure incident completion.

What we're looking for

  • Must possess an active Top Secret security clearance.
  • Must be a US Citizen.
  • Must have 5+ years of IT support experience in a Help Desk environment.
  • Must have experience with Cisco switches and routers.
  • Must have Security+ CE certification.
  • Must have a High School Diploma.
  • Must have an AAS degree (preferred).
  • Must be able to work onsite at Quantico, VA.

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