Help Desk Analyst Tier 2

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Quantico, VA
Posted: 58 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $130k

$96k most similar roles pay here $162k

This listing doesn't post a salary. Most similar roles pay $105,300–$155,285.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

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At a glance

TL;DR · Help Desk Analyst Tier 2

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As a Help Desk Analyst Tier 2 within the IT Technology Development division, you will support the Naval Criminal Investigative Service mission by managing critical technical infrastructure. You will be responsible for initiating and resolving service requests and incidents while providing high-quality customer service to the user community via telephone or self-service tickets. Your daily tasks include diagnosing hardware, software, network, system access, and telecommunications issues using historical database records to identify recurring patterns. You will collaborate with system administrators and developers to ensure incident completion and route complex calls to specialized product lines. To succeed in this role supporting law enforcement and counter-terrorism operations, you must possess an active Top Secret clearance, Security+ CE certification, and experience with Cisco switches and routers. The position requires five years of IT support experience and expertise in executive and end-user support.

Skills

Cisco Switches Security+ Help Desk Support Telecommunications

What you'll do

Initiate and resolve service request and problem incidents for hardware, software, and network systems.
Resolve technical problems and answer user queries via telephone or self-service tickets.
Diagnose, identify, isolate, and analyze technical issues using historical database records.
Route complex calls to appropriate product line, application, or system support specialists.
Maintain and update internal records and tracking databases for all service requests.
Identify and alert management to recurring problems and patterns of systemic issues.
Coordinate with system administrators and developers to ensure incidents are fully completed.
Provide high-priority technical support and customer service for VIP communications.

What we're looking for

Must possess an active Top Secret security clearance.
Must be a United States citizen.
Must have at least 5 years of IT support experience in a help desk environment.
Must have experience with Cisco switches and routers.
Must hold a Security+ CE certification.
Must have a high school diploma.
An AAS degree is preferred.
US Citizenship.

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