NCIS Help Desk Analyst Tier 1

General Dynamics

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Quick summary

Work type: On-site
Location: Quantico, VA
Posted: 58 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $136k

$91k $170k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $109,935–$162,000.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · NCIS Help Desk Analyst Tier 1

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The NCIS Help Desk Analyst Tier 1 joins the IT Technology Development division to support the Naval Criminal Investigative Service. This role involves initiating and resolving service requests and problem incidents for internal and outside customers. You will consult with users to troubleshoot technical problems regarding computer hardware, software, network, system access, and telecommunications systems via telephone or self-service tickets. Daily tasks include diagnosing issues using historical database records, routing calls to specialists, maintaining tracking databases, and alerting management to recurring patterns. The position requires experience with Cisco switches and routers, as well as Security+ CE certification. You will provide technical support for criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters within the Department of the Navy.

Skills

Cisco Switches Security+ CE Telecommunications Systems Technical Support Services IT Support

What you'll do

Initiate and resolve service requests and problem incidents.
Resolve technical problems and answer queries via telephone or self-service tickets.
Diagnose, identify, isolate, and analyze problems using historical database records.
Route calls to product line, application, or system support specialists.
Maintain and update records and tracking databases.
Alert management to recurring problems and patterns of problems.
Work with system administrators and developers to ensure incident completion.

What we're looking for

Must possess an active Top Secret security clearance.
Must be a US Citizen.
Must have 2+ years of IT support experience in a Help Desk environment.
Must have experience with Cisco switches and routers.
Must have Security+ CE certification.
Must have a High School Diploma.
An AAS degree is preferred.
Must be able to work onsite in Quantico, VA.

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