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$114,050–$170,000.
Based on 239 similar postings.
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About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1123 open roles
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Listed pay typically runs
$124,093–$150,385
across 984 roles with salary data.
NCIS Help Desk Analyst Tier 1 serves within the IT Technology Development division of the Naval Criminal Investigative Service. This role is critical to supporting an organization responsible for criminal investigation, law enforcement, counter-terrorism, and cyber matters. The analyst will manage service requests and incidents by consulting with the user community via telephone or self-service tickets to resolve issues involving computer hardware, software, network systems, application access, and telecommunications. Daily responsibilities include diagnosing problems using historical database records, routing calls to specialized support teams, maintaining tracking databases, and alerting management to recurring patterns. The ideal candidate possesses an active Top Secret clearance, Security+ CE certification, and over two years of experience in a help desk environment. Technical proficiency includes working with Cisco switches and routers to maintain mission-critical government infrastructure and ensure high-quality customer service across all organizational levels.
Active Directory
DNS
DHCP
Group Policy Object
LDAP
PowerShell
MDM
DISA STIGs
ServiceNow
Network Administration
Enterprise IT Infrastructure
Security+
GSEC
SSCP
CCNA Security
BMC Helix
BMC Remedy
365
MS Teams
Windows
Azure
Security+
IT Troubleshooting
Account Administration
Service Level Agreements
Asset Inventory
Change Management