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$104,000–$152,187.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1181 open roles
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Listed pay typically runs
$120,700–$150,385
across 1016 roles with salary data.
As a Help Desk Analyst Tier 2 within the IT Technology Development division, you will support the Naval Criminal Investigative Service mission. You will be responsible for initiating and resolving service requests and incidents while providing technical support to the user community via telephone or self-service tickets. Your daily tasks involve diagnosing, identifying, and analyzing problems using historical database records, routing calls to specialized teams, and maintaining tracking databases. You will collaborate with system administrators and developers to ensure incident completion while providing high-priority communication for VIP tickets. To succeed in this role, you must possess an active Top Secret clearance, Security+ CE certification, and over five years of experience in a help desk environment. Technical requirements include proficiency with Cisco switches and routers to support hardware, software, network systems, and telecommunications infrastructure.
Active Directory
PowerShell
MDM
DNS
DHCP
Group Policy Object
LDAP
AD FS
ServiceNow
DISA STIGs
Network Administration
System Administration
IT Infrastructure