Managing Director, Global Head of Digital Workplace

What you'll do

• Define and execute a multi-year global digital workplace strategy aligned with business priorities and AI goals.
• Develop and implement the key AI platform and tools strategy for all employees.
• Oversee a global organization of 700 employees across Engineering, Operations, and Workplace AI.
• Manage the end-to-end employee technology experience including service desk, desktop engineering, and endpoint lifecycle.
• Leverage AI, intelligent automation, and predictive analytics to improve service delivery and reduce operational friction.
• Oversee end-to-end multimedia delivery for large-scale events, meetings, and global programs.
• Establish a scalable global operating model for incident escalation, problem management, and continuous improvement.
• Manage key technology investments, vendors, and service providers to improve cost efficiency and platform rationalization.

What we're looking for

• Proven success shaping digital workplace strategy in a global, multi-site organization with an AI-forward mindset.
• Success leading enterprise-scale digital workplace, end-user computing, collaboration, or employee technology services teams.
• Deep knowledge of desktop engineering, endpoint management, IT services, unified communications, collaboration platforms, and enterprise mobility.
• Experience overseeing large-scale employee technology platforms and services across multiple regions.
• Proven ability to lead senior leaders and global teams and influence executives in complex organizations.
• Experience managing substantial technology budgets, strategic vendor partnerships, and outsourced providers.
• Strong knowledge of workplace cybersecurity, operational resilience, technology risk, and regulatory considerations.
• Deep expertise in Microsoft 365, Teams, SharePoint, enterprise content and endpoint management, and modern collaboration ecosystems.