Director, Digital/Technical Product Management

USAA

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
San Antonio, TXPlano, TXPhoenix, AZColorado Springs, COTampa, FLCharlotte, NC
Employment
Full-time
Posted
25 days ago
Freshness
Confirmed live today

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Salary context

How this pay compares to similar roles

Similar $225k
$163k $278k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $193,225–$257,568.

Based on 240 similar postings.

Employer

About USAA

USAA (United Services Automobile Association) is a San Antonio-based Fortune 500 financial services company founded in 1922, dedicated to providing insurance, banking, and investment solutions exclusively to U.S. military members, veterans, and their families.

USAA currently has 51 open roles on FindRole.

Listed pay typically runs $127,310–$243,340 across 35 roles with salary data.

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At a glance

TL;DR · Director, Digital/Technical Product Management

The Director, Digital/Technical Product Management - CEO MR joins the Member Advocacy team to build and operate the technology products serving as the engine for member support. This role involves attracting, selecting, and developing a product management team to design, deliver, and maintain platforms that transform member friction signals and emerging risks into measurable actions. The successful candidate will manage day-to-day activities, set product strategies, and oversee roadmaps for a product portfolio. Key responsibilities include implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end-user experiences. The role requires expertise in user-centered design, design thinking, and complex solution delivery. You will collaborate with developers, vendors, and designers to ensure successful feature launches while managing risks and compliance policies.

What you'll do

  • Recruit, select, and develop a high-performing Digital or Technology Product Management team.
  • Manage day-to-day team activities and resources to ensure efficient delivery of product goals.
  • Oversee end-to-end technology and digital product management for a specific portfolio or market segment.
  • Define and align long-term product strategies and roadmaps for digital and technology solutions.
  • Implement data-driven methodologies across multiple channels to optimize end-user experiences and drive KPIs.
  • Develop best-in-class processes to collect member feedback and derive actionable product insights.
  • Identify, monitor, and control business risks in accordance with corporate compliance policies.
  • Influence senior leadership and cross-functional stakeholders to ensure successful product and feature launches.

What we're looking for

  • Bachelor's degree or 4 years of relevant education and/or experience.
  • Experience leading the discovery, strategy, vision, and delivery of complex digital and technology products (preferred).
  • Experience in user-centered design and design thinking to translate market insights into digital solutions (preferred).
  • Ability to develop business cases and quantify investments for digital products (preferred).
  • Experience shepherding integrated, multi-platform technology solutions from concept to market (preferred).
  • Ability to leverage analytical rigor and data insights to optimize products and report on KPIs (preferred).
  • US military experience gained through service or as a military spouse/domestic partner.

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