Executive Director Employee Technology & Digital Workplace

What you'll do

• Define the vision, roadmap, and operating model for Employee Technology & Digital Workplace to provide a consumer-grade digital experience.
• Manage end-to-end Service Desk operations and modernize the ServiceNow platform through automation, AI deflection, and improved knowledge management.
• Automate and orchestrate employee lifecycle processes including onboarding, transfers, and offboarding across HR, IT, and Security.
• Oversee digital workplace engineering for endpoints, mobility, and collaboration tools to ensure a seamless hybrid work experience.
• Manage the delivery of M365 services, including Teams, SharePoint, and unified communications, while ensuring proper governance.
• Direct field and deskside support operations across all sites while managing the full lifecycle of end-user assets.
• Establish an experience-led measurement framework using CSAT and NPS to drive continuous improvement in employee satisfaction.
• Manage vendor relationships, contracts, and cost-to-serve metrics for all digital workplace tools and service providers.

What we're looking for

• Bachelor's degree in Information Technology, Business, Engineering, or a related field is required.
• Master's degree or MBA is preferred.
• 17+ years of progressive experience in IT service delivery, end-user computing, digital workplace, or IT operations leadership roles.
• Deep expertise in ITIL or equivalent service management frameworks is required.
• Hands-on experience modernizing an ITSM platform, with ServiceNow strongly preferred.
• Proven experience redesigning employee lifecycle technology into automated, cross-functional workflows spanning IT, HR, and Security.
• Strong grounding in digital workplace and end-user computing technologies including UEM, collaboration platforms, mobility, and AV/conferencing.
• Proven ability to lead large, globally distributed service organizations and manage vendor contracts and performance.