Manager, Sales Strategy & Operations

What you'll do

• Manage the end-to-end strategy, evaluation, and lifecycle of the third-party sales tooling portfolio.
• Oversee spend tracking and license optimization to ensure tools contribute to sales productivity.
• Execute "build vs. buy" decisions and manage the governance process for tool intake and procurement.
• Gather requirements from Sales teams to shape tool selection and feature requests.
• Act as the primary point of contact for vendors to hold them accountable to roadmaps and SLAs.
• Analyze usage data and performance metrics to provide recommendations for renewing or decommissioning tools.
• Partner with Enablement to drive adoption, best practices, and documentation for all sales tools.
• Identify friction points in the sales cycle and implement AI-enabled solutions to improve rep efficiency.

What we're looking for

• Bachelor's degree in Business, Economics, Engineering, or a related field.
• 6+ years of experience in Sales Operations, GTM systems and tooling, or Sales Strategy.
• Experience managing SaaS tools, vendor relationships, renewals, and contracts with Procurement and Legal.
• Proficiency in Salesforce and Excel; SQL is preferred.
• Proven ability to analyze large datasets to measure tool adoption and business impact.
• Demonstrated experience in driving operational rigor and governance in a decentralized environment.
• Experience mapping complex workflows and architecting AI-enabled solutions using tools like Claude or ChatGPT.
• Experience with the Modern Sales Stack, procurement of large-scale SaaS budgets, or process improvement methodologies (preferred).