Manager, Presales Customer Engineering

Cloudflare, Inc

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Sydney, Australia
Posted
18 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $201k
$153k most similar roles pay here $244k

This listing doesn't post a salary. Most similar roles pay $167,712–$234,250.

Based on 240 similar postings.

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About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 190 open roles on FindRole.

Listed pay typically runs $215,000–$278,000 across 59 roles with salary data.

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At a glance

TL;DR · Manager, Presales Customer Engineering

Manager, Presales Customer Engineering leads a team of Customer Engineers within the GTM organization to manage the full customer technical journey from initial discovery through long-term adoption and expansion. This player-coach role involves recruiting, coaching, and enabling a high-performing team of quota-carrying technologists while managing opportunity pipelines and forecasting new business outcomes. The manager will oversee architectural design, technical validation, and the delivery of measurable business results while championing AI-augmented workflows to reduce administrative toil. Key responsibilities include deal coaching on complex enterprise network and security architectures, as well as cross-functional leadership with product and engineering teams. Candidates must possess expertise in internet fundamentals like DNS and HTTP(S), security concepts such as WAF and Zero Trust, performance metrics, and cloud platforms. The role addresses the technical challenges of protecting and accelerating web traffic across a global network.

What you'll do

  • Recruit, onboard, coach, and retain a diverse team of Customer Engineers across multiple levels.
  • Manage the team's opportunity pipeline and provide accurate weekly forecasts for new business and expansion.
  • Hold accountability for meeting team targets regarding new business acquisition, adoption, and consumption.
  • Join customer calls to provide real-time coaching on architecture, commercial positioning, and executive communication.
  • Drive operational excellence by managing GTM processes, identifying trends, and removing friction in workflows.
  • Champion the adoption of AI agents and automation tools to reduce administrative toil for the team.
  • Serve as a cross-functional liaison to advocate for customer needs with Product, Engineering, and Marketing teams.

What we're looking for

  • Must have an undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.
  • Requires 5+ years of experience leading quota-carrying customer-facing technical teams in SaaS, cloud, or infrastructure environments.
  • Must demonstrate proficiency in at least two or three areas including internet fundamentals, security, performance, or platform/cloud fluency.
  • Must possess an architectural mindset to design and articulate complex enterprise network and security architectures.
  • Requires proven experience managing, coaching, and hiring technical talent within a sales-oriented environment.
  • Must have the ability to translate technical concepts into business outcomes for both engineers and C-level executives.
  • Requires familiarity with AI-augmented workflows, LLMs, and automation tools to improve team productivity.
  • Must be authorized to receive software or technology controlled under U.S. export control laws.

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