Director, Customer Engineering Engineering

Cloudflare, Inc

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
London, United Kingdom
Posted
4 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $249k
$180k most similar roles pay here $304k

This listing doesn't post a salary. Most similar roles pay $210,000–$287,287.

Based on 240 similar postings.

Employer

About Cloudflare, Inc

Cloudflare is a prominent cloud services and security company that provides content delivery network (CDN), DDoS mitigation, and Zero Trust security services to millions of internet properties.

Cloudflare, Inc currently has 190 open roles on FindRole.

Listed pay typically runs $215,000–$278,000 across 59 roles with salary data.

Most-posted roles

View all roles at Cloudflare, Inc

At a glance

TL;DR · Director, Customer Engineering Engineering

Director, Customer Engineering serves as a senior leader within the Customer Engineering organization, tasked with scaling multi-team structures across specific regions, segments, or product domains. You will lead teams of Customer Engineers and their managers to define strategic engagement for enterprise customers while ensuring the function operates as an AI-augmented, high-performance engine. Key responsibilities include owning commercial outcomes like forecasting and win/loss analysis, developing talent through executive coaching, and building automated workflows to enhance productivity. The role requires technical fluency in internet fundamentals such as DNS, HTTP(S), TCP/IP, BGP, and SSL/TLS, alongside knowledge of security protocols like WAF, Bot Management, and Zero Trust. You will solve complex problems regarding web traffic performance, security, and infrastructure by bridging field reality with corporate strategy to drive platform-led selling for a global network.

What you'll do

  • Build and scale a multi-team Customer Engineering organization across various regions and product domains.
  • Own commercial outcomes including forecasting, pipeline reviews, and targets for new business acquisition and retention.
  • Define the strategic Go-To-Market strategy for how Customer Engineering interacts with Sales, Product, and Marketing.
  • Coach and develop a management team on deal strategy, technical architecture review, and executive communication.
  • Develop AI-augmented workflows and operational systems to automate tasks and increase team productivity.
  • Act as an executive technical sponsor for strategic customers and represent the company at industry events.
  • Translate field signals into actionable feedback for Product, Engineering, Support, and Marketing teams.

What we're looking for

  • Must have 10+ years of experience in technical go-to-market roles within SaaS, cloud, or infrastructure companies.
  • Must have a proven track record of managing managers and owning revenue targets at scale.
  • Must possess experience owning and forecasting large CE or Solutions Engineering revenue numbers in enterprise B2B environments.
  • Must demonstrate fluency in at least two or three areas: internet fundamentals, security, performance/networking, or AI & platform.
  • Must have the ability to influence C-level executives and communicate effectively in high-level forums.
  • Must hold an undergraduate or graduate degree in Computer Science, Engineering, Business, or a related field.
  • Must be authorized to receive software or technology controlled under U.S. export control laws.
  • Experience with Cloudflare products, global team leadership, or executive sponsorship for Fortune 500 accounts is preferred.

More like this

Similar roles

Senior Customer Engineer

Cloudflare, Inc

Vancouver, BC, Canada 44 days ago
DNS CDN Zero Trust WAF BGP TCP/UDP HTTP(S) SSL/TLS Python JavaScript Bash Lua Go Terraform Pulumi CI/CD GraphQL LLMs RAG SASE

Senior Customer Engineer, Majors

Cloudflare, Inc

Raleigh, NC 133 days ago
DNS CDN Zero Trust Network Security Workers WAF Bot Management Firewalls Rate Limiting (M)TLS SASE HTTP/2 TLS 1.3 Python JavaScript Bash Lua Go GraphQL Terraform Pulumi CI/CD LLMs RAG

Senior Customer Engineer, Majors

Cloudflare, Inc

Las Vegas, NV +3 7 days ago $234,000$292,000
DNS CDN Zero Trust Network Security Workers WAF Bot Management Firewalls Rate Limiting (M)TLS SASE HTTP/2 TLS 1.3 Python JavaScript Bash Lua Go GraphQL Terraform Pulumi CI/CD LLMs RAG

Manager, Presales Customer Engineering

Cloudflare, Inc

Sydney, Australia 18 days ago
LLMs DNS HTTP(S) TCP/IP SSL/TLS WAF Zero Trust SASE CDN SaaS Automation PCI DSS HIPAA SOC 2 GDPR FedRAMP
5+ yrs exp Hybrid

Senior Customer Engineer

Cloudflare, Inc

Ottawa, ON, Canada 30 days ago
DNS CDN Zero Trust WAF BGP TCP/UDP HTTP(S) SSL/TLS Python JavaScript Bash Lua Go Terraform Pulumi CI/CD GraphQL LLMs RAG