Manager, Insurance Claims Operations

DoorDash, Inc

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Tempe, AZ
Salary
$124,500–$183,000 / yr
Posted
38 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $181k
This role $154k
$114k most similar roles pay here $223k

This role pays less than 71% of similar roles. Most pay $149,406–$212,437 — the shaded band above. At the midpoint, this role pays about $154k versus about $181k for comparable roles.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 187 open roles on FindRole.

Listed pay typically runs $144,800–$212,950 across 166 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Manager, Insurance Claims Operations

Manager, Insurance Claims Operations joins the Risk & Insurance team to lead the next generation of claims operations through artificial intelligence, automation, and digital transformation. This role is responsible for driving strategic initiatives that improve operational performance, modernize workflows, and build scalable capabilities while managing risk and improving customer outcomes. The manager will design and optimize AI-enabled workflows, develop operational governance, and establish performance metrics to support informed decision-making. Key responsibilities include leading cross-functional programs with Engineering, Product, Legal, Data Science, Actuarial, and Quality Assurance teams to simplify complex processes and reduce manual effort. The role requires expertise in insurance, risk, or marketplace operations, along with strong analytical skills and experience in digital transformation. This position addresses the challenge of scaling a global claims organization by leveraging technology to enhance efficiency and streamline partner relationships.

What you'll do

  • Lead strategic initiatives to improve the scalability and performance of insurance claims operations.
  • Design and implement AI-enabled workflows and automation solutions in partnership with cross-functional teams.
  • Drive operational transformation through process redesign, workflow optimization, and continuous improvement.
  • Develop strategies that enhance customer experience while improving efficiency and quality.
  • Manage complex programs from concept to implementation across multiple stakeholder groups.
  • Establish operational governance, reporting systems, and performance metrics for informed decision-making.
  • Collaborate with carrier partners and third-party administrators to strengthen partnerships and improve outcomes.
  • Identify opportunities to simplify operations and reduce manual effort to increase scalability.

What we're looking for

  • Must have 6+ years of experience leading complex operations in insurance, risk, Trust & Safety, marketplace ops, or program management.
  • Experience driving AI, automation, or digital transformation initiatives is strongly preferred.
  • Proven ability to lead cross-functional projects from strategy through execution while influencing stakeholders without direct authority.
  • Strong analytical skills to build scalable governance, metrics, and workflows using data.
  • Excellent communication skills to build trust and alignment across various teams and levels.
  • Ability to prioritize competing goals in a fast-paced environment with sound risk judgment.

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